Alexa Customer Reviews 2024

Alexa

Composite Score

7.5 /10

CX Score

7.7 /10

32 Reviews Write a Review

Claim Software

What is Alexa?

Alexa’s competitor analysis uncovers actionable marketing strategies to drive more traffic.

Company Details

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Alexa Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alexa.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alexa?

2% Negative

16% Neutral

82% Positive

Pros

Appreciates Incumbent Status
Performance Enhancing
Effective Service
Respectful

Feature Ratings

Average 80

Device and Browser Analytics

Social Media Analytics

Search Engine Optimization

Data Visualization

Audience Demographics

Customer Value Analysis

Conversion Analysis

Paid Search Integration

API Framework

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Average 78

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Alexa Reviews

Gaitho N.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Best Tool For Website Analytics

Likeliness to Recommend

9 /10

What differentiates Alexa from other similar products?

Alexa helps business develop marketing strategies that makes it easy to increase business traffic

What is your favorite aspect of this product?

I like the many features of Alexa The software makes it seamless to increase website traffic that eventually translates to business The software is affordable and understanding the reports is easy

What do you dislike most about this product?

So far so good. No bad experiences yet

What recommendations would you give to someone considering this product?

I recommend businesses to try Alexa. It will move your business to the next level

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Shilpi P.

Role: Consultant
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Difficult implementation

Likeliness to Recommend

8 /10

What differentiates Alexa from other similar products?

It has multiple features

What is your favorite aspect of this product?

It understand most of the words

What do you dislike most about this product?

need to learn organization related vocabulary

What recommendations would you give to someone considering this product?

Its a good buy for a company

Pros

Includes Product Enhancements
Efficient Service
Effective Service
Saves Time

Cons

Under Delivered

A.K.M Mahmudul I.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use but lack of feature

Likeliness to Recommend

9 /10

What differentiates Alexa from other similar products?

Ranking Cost

What is your favorite aspect of this product?

Price Easy to use Ux Ranking

What do you dislike most about this product?

Features Lack of report format

What recommendations would you give to someone considering this product?

Price Report formate

Pros

Enables Productivity
Respectful
Acts with Integrity
Client's Interest First

Alexa

What is Alexa?

Company Details

Need Assistance?

Awards & Recognition

Alexa Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alexa?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Alexa Reviews

Gaitho N.

Best Tool For Website Analytics

Likeliness to Recommend

Pros

Shilpi P.

Difficult implementation

Likeliness to Recommend

Pros

Cons

A.K.M Mahmudul I.

Easy to use but lack of feature

Likeliness to Recommend

Pros

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Feature Ratings

Device and Browser Analytics

Social Media Analytics

Search Engine Optimization

Data Visualization

Audience Demographics

Customer Value Analysis

Conversion Analysis

Paid Search Integration

API Framework

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features