ADP

ADP Workforce Now

Composite Score

7.2 /10

CX Score

7.1 /10

115 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

2
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

6% Negative

17% Neutral

77% Positive

Pros

Security Protects
Reliable
Performance Enhancing
Respectful

Cons

Under Delivered

Feature Ratings

Average 74

Time Capture Physical

Time Capture Virtual

Workforce Dashboards and Reporting

Attendance Management and Policies

Workforce Scheduling

Staffing

Absence Management

Shift Management

Workforce Planning and Forecasting

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Average 71

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Benefits Administration

Score 8.1

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.8

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.5

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Robin F.

Role: Human Resources
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Very user friendly but a bit old school

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Easier to use, more user friendly

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Doesn't have all capabilities of other systems

What recommendations would you give to someone considering this product?

Decide what you need it for - basic HR management is great. There are other systems that do more.

Pros

Reliable
Enables Productivity
Trustworthy
Transparent

Cons

Commodity Features
Less Efficient Service

Kyle G.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

ADP is easy to use for the onboarding process

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

There are many useful tools for administrators in ADP Workforce Now. A notable resource is the Bridge. The Bridge has been an invaluable resource in answering almost all of my questions. Workforce Now is perfect for someone like me who prefers to try to solve problems alone.

What do you dislike most about this product?

There are some tricky parts regarding user permissions and reporting. Customer service is there to help, but it is not always reliable because you have to contact. The lack of a conversation option severely limits its usefulness.

What recommendations would you give to someone considering this product?

With Workforce Now, we can consolidate all of our systems and logins in one convenient location. There is everything we need in this simple setup. Partners can integrate other systems through the marketplace.

Pros

Helps Innovate
Reliable
Efficient Service
Inspires Innovation

Anthony M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Looking for an all-in-one HR solution

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Is the fact that it has self-service options and an automated software.

What is your favorite aspect of this product?

I like the overall design and clean interface. It does have a SaaS mobile app feature available.

What do you dislike most about this product?

The poor customer service include long wait times. It's not optimal for small businesses and startups and the tools are difficult to use.

What recommendations would you give to someone considering this product?

I like how it is optimal for growing the business and large companies. I love the integration with other apps the software provides.

Pros

Trustworthy
Efficient Service
Respectful
Helps Innovate

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

80 Likeliness to Recommend

88 Plan to Renew

2 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Payroll

Human Capital Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Robin F.

Very user friendly but a bit old school

Likeliness to Recommend

Pros

Cons

Kyle G.

ADP is easy to use for the onboarding process

Likeliness to Recommend

Pros

Anthony M.

Looking for an all-in-one HR solution

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Dashboards and Reporting

Attendance Management and Policies

Workforce Scheduling

Staffing

Absence Management

Shift Management

Workforce Planning and Forecasting

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization