ADP

ADP Workforce Now

Composite Score

6.9 /10

CX Score

6.7 /10

18 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 70%
Negotiation and Contract:: 86%
Conflict Resolution:: 77%
Strategy & Innovation:: 62%
Service Experience:: 68%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

4% Negative

26% Neutral

70% Positive

Pros

Transparent
Client's Interest First
Friendly Negotiation
Respectful

Cons

Commodity Features

Feature Ratings

Average 78

Onboarding Offboarding

Talent Acquisition

Performance Management

Rewards Recognition

Learning and Development

Employee Engagement

Compensation Management

Wellness

Collaboration

Career Pathing

Succession Planning

Vendor Capability Ratings

Average 76

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.4

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Andy M.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A Breeze to Use

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

At this point in my HR career I've used around 6 different HRIS products. They all have their pros and cons. What I've found with ADP Workforce Now is that it-has proven to be the most intuitive, immediately user-friendly out of the whole bunch.

What is your favorite aspect of this product?

I absolutely love the reporting features. Never have I worked with a product where it has been so easy to create a report on-the-fly.

What do you dislike most about this product?

At this point, truly nothing that I dislike.

What recommendations would you give to someone considering this product?

Simply perform your due diligence to ensure it has the features YOU need -- otherwise, it's a "highly recommend" from me.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Carly A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Straight forward product!

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce Now offers an all-in-one platform covering payroll, HR, talent management, time and attendance, benefits administration, and compliance. This integration helps reduce the need for multiple tools or manual workarounds, making it ideal for businesses seeking a centralized solution.

What is your favorite aspect of this product?

The comprehensive compliance support

What do you dislike most about this product?

Not the most intuitive for end-users.

What recommendations would you give to someone considering this product?

If your organization uses other platforms like accounting software (e.g., QuickBooks), CRMs, or ERP systems, ensure ADP integrates smoothly with them.

Pros

Reliable
Performance Enhancing
Respectful
Fair

Brooke B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Adequate for time management and payroll

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

Incumbent status. High security confidence.

What is your favorite aspect of this product?

Self serve portal for updating tax forms, direct deposit, etc. as an employee

What do you dislike most about this product?

It's a legacy product so it's pretty old school and the UI could use an update

What recommendations would you give to someone considering this product?

Leverage their online learning

Pros

Security Protects
Effective Service
Helps Innovate
Reliable

Cons

Slower Product Innovation
Commodity Features
Leverages Incumbent Status

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

ADP Workforce Now Ratings

84 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Compensation Management Software provides ability to track and measure employee compensation

Wellness Ability to track and manage employee wellness programs and their usage

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Career Pathing Ability to map and communicate standard employee career paths.

Succession Planning Software contains employee succession planning functionality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Benefits Administration

Payroll

Human Capital Management - Midmarket

Workforce Management - Midmarket

ADP Workforce Now Reviews

Andy M.

A Breeze to Use

Likeliness to Recommend

Pros

Carly A.

Straight forward product!

Likeliness to Recommend

Pros

Brooke B.

Adequate for time management and payroll

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Onboarding Offboarding

Talent Acquisition

Performance Management

Rewards Recognition

Learning and Development

Employee Engagement

Compensation Management

Wellness

Collaboration

Career Pathing

Succession Planning

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement