ADP

ADP Workforce Now

Composite Score

7.9 /10

CX Score

7.8 /10

115 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

87 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 67%
Conflict Resolution:: 74%
Strategy & Innovation:: 73%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

6% Negative

12% Neutral

82% Positive

Pros

Reliable
Security Protects
Respectful
Performance Enhancing

Feature Ratings

Average 80

Direct Deposit

Time and Attendance

Vacation and Leave Tracking

Self Service Portal

Compensation Management

Taxation Deduction

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.4

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Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 6.9

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Doug L.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Simple and straight forward.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Fairly common use throughout the industry

What is your favorite aspect of this product?

Very simple interface

What do you dislike most about this product?

No main issues.

What recommendations would you give to someone considering this product?

Compare it to Workday.

Pros

Efficient Service
Respectful
Client Friendly Policies
Helps Innovate

Ndumiso Theo N.

Role: Operations
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

6 /10

What differentiates ADP Workforce Now from other similar products?

Smooth operation and user friendly

What is your favorite aspect of this product?

Payroll services

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Make use of all services provided, Talent Acquisition, Payroll, Time and Attendance to enjoy the full use of the product

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Pablo Rafael P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Comprehensive payroll solution with some limits.

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

Better with compliance and regulations

What is your favorite aspect of this product?

One of my favorite aspects of ADP Workforce Now is its centralized, all-in-one platform that combines payroll, HR, time tracking, and benefits administration. This integration streamlines payroll processes, reduces the need for manual data entry, and minimizes errors. The platform’s self-service options for employees are also a huge plus, as they can access their pay stubs, update personal information, and manage direct deposits independently, saving time for both employees and the payroll team. Overall, ADP Workforce Now enhances accuracy and efficiency, making payroll management much smoother.

What do you dislike most about this product?

The biggest drawback of ADP Workforce Now is its occasional lack of flexibility and customization. While the platform is feature-rich, some functions are not fully customizable to specific organizational needs, which can limit how tailored our payroll processes are. Additionally, it can sometimes feel complex or not as intuitive, particularly for users who are new to the system or need advanced reports. Certain updates and navigation steps can also slow down workflow, especially during high-demand periods like payroll deadlines.

What recommendations would you give to someone considering this product?

1. Plan for Implementation and Training: Allocate enough time and resources for the initial setup and training. ADP Workforce Now has a lot of features, and getting familiar with them all takes time. Make use of ADP’s training resources and involve all team members who will be using the platform. 2. Utilize Self-Service Options: Encourage employees to use the self-service portal for tasks like checking pay stubs, updating information, or managing benefits.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

81 Likeliness to Recommend

87 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Doug L.

Simple and straight forward.

Likeliness to Recommend

Pros

Ndumiso Theo N.

Fantastic Product

Likeliness to Recommend

Pros

Pablo Rafael P.

Comprehensive payroll solution with some limits.

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Vacation and Leave Tracking

Self Service Portal

Compensation Management

Taxation Deduction

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization