ADP

ADP Workforce Now

Composite Score

7.5 /10

CX Score

7.4 /10

159 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 69%
Conflict Resolution:: 71%
Strategy & Innovation:: 69%
Service Experience:: 65%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

12% Negative

10% Neutral

78% Positive

Pros

Security Protects
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 79

Leave Management

Payroll Administration

Interactive Organizational Chart

Employee Record

Workforce Planning

Benefits Administration

Scheduling

Position Management

Reporting and Analytics

Time and Attendance

Talent Management

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.9

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Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 6.9

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ADP Workforce Now Reviews

Matt D.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Incredibly easy to utilize software.

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

The only comprehensive, cloud-based HR suite that changes to fit your needs is ADP Workforce Now. Human resource management, payments, rewards, talent management, time & labor management, training and statistics, and back to office features are all included in ADP Workforce Now, which is built on a single database.

What is your favorite aspect of this product?

Workforce by ADP has a lot of reporting capabilities now. I have access to a variety of pre-built components and fields that allow me to plug and drop the data I require for each employee. The information is entered into a very intricate system that generates pre-built and customizable reports for simple monitoring and tracking. The fact that it is so interwoven is nice.

What do you dislike most about this product?

I adore the updated user interface, but the platform's intricacy makes it challenging to make it user-friendly. Despite the upgrade, I still think it might use some improvement. I can find what I need because I use the system every day, however our end customers don't commonly utilize it and are constantly confused about where items are located.

What recommendations would you give to someone considering this product?

Managing your PTO, bank transfer, or retirement investments is simple. Although it is meant to be used out of the box rather than being able to manually customize the experience it is still rather user-friendly. I appreciate how straightforward it is to access all the necessary data you require in one place. You may view your pay split in detail as well as your hours worked, paid time off, and holidays.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alexander B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Works great

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP is a large suite of products designed for people teams. It has many features and integrations and is realiable and pretty intuitive to use.

What is your favorite aspect of this product?

It's fairly easy to use and has a mobile app!

What do you dislike most about this product?

The UI is definitely outdated and the mobile app is slow to load (the intro animation takes forever).

What recommendations would you give to someone considering this product?

It gets the job done but nothing fancy.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Paul C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

All-in-one package for essential HR functions.

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

In terms of functionality, this is hands down one of the best HRIS out there. It houses all the essential functions in one place and can perform all these functions seamlessly no matter how big or small the organization is

What is your favorite aspect of this product?

Onboarding cuts the process in half the time, Performance reviews reduce so much paper, Integration between payroll, time and attendance and benefits, You can process employee payroll in just a few steps, You can manage time, attendance and payroll etc

What do you dislike most about this product?

The quality of customer service can be improved. The interface is old looking.

What recommendations would you give to someone considering this product?

offers cloud-based document storage, which is wonderful for employee files.

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

82 Likeliness to Recommend

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Matt D.

Incredibly easy to utilize software.

Likeliness to Recommend

Pros

Alexander B.

Works great

Likeliness to Recommend

Pros

Paul C.

All-in-one package for essential HR functions.

Likeliness to Recommend

Pros

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Feature Ratings

Leave Management

Payroll Administration

Interactive Organizational Chart

Employee Record

Workforce Planning

Benefits Administration

Scheduling

Position Management

Reporting and Analytics

Time and Attendance

Talent Management

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support