ADP

ADP Workforce Now

Composite Score

7.8 /10

CX Score

7.7 /10

109 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

85 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

7% Negative

13% Neutral

80% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Benefits Administration

Score 8.1

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.5

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Nimo H.

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Improvising Success in HR/Payroll

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

It streamlines processes, automates tasks, reduces paper consumption, and fosters better communication with employees. Implementing modules for benefits, recruiting, and onboarding was a breeze with dedicated implementation specialists.

What is your favorite aspect of this product?

I find it intuitive and easy to learn. The personalized service from a dedicated account manager adds a touch of support for troubleshooting. Integrating ADP with other services has been smooth with the right support from the implementation team.

What do you dislike most about this product?

The current figure-it-out-yourself experience during the implementation of additional modules has been a challenge

What recommendations would you give to someone considering this product?

ADP's continuous evolution and willingness to consider user suggestions make it a go-to solution for automating processes. If you're looking to streamline administrative tasks and enhance efficiency, ADP is the system for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Anthony M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Looking for an all-in-one HR solution

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Is the fact that it has self-service options and an automated software.

What is your favorite aspect of this product?

I like the overall design and clean interface. It does have a SaaS mobile app feature available.

What do you dislike most about this product?

The poor customer service include long wait times. It's not optimal for small businesses and startups and the tools are difficult to use.

What recommendations would you give to someone considering this product?

I like how it is optimal for growing the business and large companies. I love the integration with other apps the software provides.

Pros

Trustworthy
Efficient Service
Respectful
Helps Innovate

Alexander M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Best and user-friendly payroll and HR solution

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

ADP WFN is an all-in-one payroll and HR solution that is user-friendly. It has a wide range of features especially the retirement and time tracking delighted me

What is your favorite aspect of this product?

Time and attendance and Time off policies features

What do you dislike most about this product?

The message broadcast timing and the subject are not clear

What recommendations would you give to someone considering this product?

ADP WorkForce now is worth a trial, Its easy to use and less cumbersome

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Effective Service

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

ADP Workforce Now Ratings

82 Likeliness to Recommend

85 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Nimo H.

Improvising Success in HR/Payroll

Likeliness to Recommend

Pros

Anthony M.

Looking for an all-in-one HR solution

Likeliness to Recommend

Pros

Alexander M.

Best and user-friendly payroll and HR solution

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support