Adobe Systems

Adobe Analytics

Composite Score

8.5 /10

CX Score

8.7 /10

39 Reviews Write a Review

Claim Software

What is Adobe Analytics?

It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Analytics won the following awards in the Product Analytics category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

0% Negative

6% Neutral

94% Positive

Pros

Performance Enhancing
Enables Productivity
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 85

Analytics and Reporting

Conversion Analysis

Data Management

API Framework

Audience Segmentation

Marketing Analytics

Mobile Functionality

Data Warehousing

Data Analysis and Survey Function

Device and Browser Analytics

Data Integrity

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Website Analytics

Score 8.5

View Adobe Analytics in this category (opens in a new tab)

Voice of the Customer

Score 8.2

View Adobe Analytics in this category (opens in a new tab)

Customer Intelligence

Score 8.1

View Adobe Analytics in this category (opens in a new tab)

Adobe Analytics Reviews

Nilaby C.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Adobe Analytics is a functional workspace

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

As a marketing tool, it helps us evaluate website traffic and hone in on the preferences and habits of our target audience so that we can better tailor our services to their needs. The tool swiftly and efficiently handles segmentation problems, enables the business to accurately integrate data, and enables the production of comprehensive reports for the staff.

What is your favorite aspect of this product?

Using Adobe Analytics is appropriate for a successful company that recognizes the importance of consumer insight and data analysis. In contrast to Google Analytics, this one doesn't come free of charge and is far too complex and difficult to use for anyone but an expert user. Training new staff who lack relevant experience will take some time.

What do you dislike most about this product?

Only worry I have is that there isn't much room for personalization. Any user is free to create his or her own customized section to better suit his or her preferences or requirements. Refreshing the report's features quickly and efficiently is essential.

What recommendations would you give to someone considering this product?

Because of its straightforward layout, Adobe Analytics is ideal for novice users who don't yet have the requisite technical expertise, and there's no need for them to worry about data connectivity or cleansing. It has a wide range of configuration options that may be altered to suit individual preferences.

Pros

Enables Productivity
Efficient Service
Saves Time
Security Protects

Aparna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Understanding our website is more easy now

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe analytics can be seamlessly integrated with other Abobe products which makes working on multiple projects very much centralised and easy

What is your favorite aspect of this product?

My favorite aspect with Adobe Analytics is the fact that we can easily track the user engagements. Also, setting up tracking codes on multiple websites to understand the entry source for targetted customers is very much useful

What do you dislike most about this product?

The overall user interface could be improved. Navigating to certains reports is long and time consuming

What recommendations would you give to someone considering this product?

I would surely recommend this for businesses who have already deployed other Adobe suite of products into their business process.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Franck K.

Role: Student Academic
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2022

good with an affordable price

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

better product than others

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

not yet found

What recommendations would you give to someone considering this product?

I recommend it because it has everything you need

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Adobe Analytics

What is Adobe Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Adobe Analytics Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Adobe Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Management Includes data sharing, data storage, records management, and data security.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Functionality Can be used on mobile devices​

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Website Analytics

Voice of the Customer

Customer Intelligence

Adobe Analytics Reviews

Nilaby C.

Adobe Analytics is a functional workspace

Likeliness to Recommend

Pros

Aparna S.

Understanding our website is more easy now

Likeliness to Recommend

Pros

Franck K.

good with an affordable price

Likeliness to Recommend

Pros

Most Popular Adobe Analytics Comparisons

Google Analytics

Firebase

AppsFlyer

Pendo

Kochava

Mixpanel

1
Since last award

1
Since last award

Feature Ratings

Analytics and Reporting

Conversion Analysis

Data Management

API Framework

Audience Segmentation

Marketing Analytics

Mobile Functionality

Data Warehousing

Data Analysis and Survey Function

Device and Browser Analytics

Data Integrity

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training