

In Partnership With SelectHub

What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
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In Partnership With SelectHub
ActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ActiveCampaign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Acts with Integrity
- Transparent
- Security Protects
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Master Data Management
Customer Journey Modelling
Mobile Marketing Management
Email Marketing Automation
Marketing Project Management
Multivariant Testing
Marketing Analytics
Marketing Asset Management
Social Media Marketing Management
SMS Marketing
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Email Marketing
Score 9.0
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Marketing Automation - B2B
Score 8.8
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Customer Relationship Management - Midmarket
Score 8.2
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Sales Engagement Platforms
Score 8.1
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Customer Relationship Management - Small Business
Score 7.9
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ActiveCampaign Reviews

Rodrigo C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
A good option for the automation of my marketing
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
The amount of content on my workstation that the company creates is enormous, which is why it is essential to have a program that provides me with the best tools to manage the best and most effective marketing campaigns on the web that all types of companies need, ActiveCampaign It is a program that is noted in my company since it is the main one for management and the best resources we have to exploit our content on the web and generate more sales and more business relationships on the different platforms and networks where there is more traffic. customers, this program will train each of its users to apply advertising processes much better
What is your favorite aspect of this product?
I have to accept that before having the help of this program, the management and each of the strategies I had to manage my content in all the digital channels of the company were not really effective, luckily they recommended ActiveCampaign and it has been the most complete that we have tended to build the best and most versatile advertising campaigns to connect with each with my market, besides that one of the best features that this program has is the very good interface that is presented to us, this is really nice and simple for specify each of the projects and activities that we carry out through this means.
What do you dislike most about this product?
I would like this program to be a bit more intuitive and run much of its steps on its own, as the program can be very manual and this can be a bit frustrating, I have spent a lot of time working with this program to achieve the final objectives that I want and in a lot of those that I have completed in old projects, it would be fascinating if the program could complete without problem each one of these common procedures in the daily operation that I have with this program.
What recommendations would you give to someone considering this product?
ActiveCampaign is the number one program that I can recommend to any advertising and marketing department, as this program offers a long list of options and functions to expand your company's content on the different platforms on the web and drive the entry of clients and sales. of the company, this program is worth having for the construction of all the marketing campaigns that your company creates.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Harry G.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2025
Powerful Automation Tool.
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign leverages AI in offering predictive sending, with AI determining when and to whom messages must be delivered based on past behavior of such subscribers. ActiveCampaign's predictive content feature, in contrast, leverages AI-facilitated machine learning to dynamically select relevant messages for each recipient, generating increased conversions and activity. All such AI-facilitated capabilities make ActiveCampaign stand out in sending personalised and targeted marketing campaigns.
What is your favorite aspect of this product?
With a native integration base of over 870, including Shopify and WooCommerce, two of the most utilized e-commerce platforms, ActiveCampaign integrates flawlessly with a variety of tools and services. With its rich integration universe, ActiveCampaign empowers its users to develop an integrated marketing technology stack, connecting and syncing information between numerous platforms and tools, and automating workflows between them. What comes out of it is a cleaner, less clunky marketing function that can utilize information drawn from numerous sources to make a larger impact.
What do you dislike most about this product?
Due to its rich feature and high automation capabilities, ActiveCampaign can be challenging for new marketers and marketers with little background in marketing automation. Complexity in some capabilities, particularly in its automation builder, can make its high learning curve require a lot of time to become an expert in it. This can become a barrier for small groups and companies with no full-time marketing capabilities, potentially limiting them in utilizing its full capabilities effectively.
What recommendations would you give to someone considering this product?
ActiveCampaign is loaded with tools, such as webinars, video guides, and a deep knowledge base, that can introduce you to its capabilities and best practice use cases. Get one specific individual in your organization to become an expert in ActiveCampaign and then have them impart that expertise to your fellow workers. That training investment will pay off in the long run, and you will have full access to use its powerful capabilities and gain a better marketing ROI.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Martin C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
ActiveCampaign review
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Its predictive actions are the MVP here. Imagine crafting workflows that adapt to user behavior, like sending personalized offers based on a visitor’s on-site activity or search intent
What is your favorite aspect of this product?
I can dynamically adjust email content based on whether a lead is just browsing, comparing products, or ready to buy
What do you dislike most about this product?
There’s a bit of a learning curve if you want to dive into the advanced automations—totally worth it, but not the smoothest ride for beginners.
What recommendations would you give to someone considering this product?
If you’re more casual about email marketing or overwhelmed by too many features, you might want to dip your toes in with simpler tools before making the leap.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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