What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Marketing Automation - B2C category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

4% Negative
3% Neutral
93% Positive

Pros

  • Transparent
  • Performance Enhancing
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 86

Marketing Master Data Management

89

Customer Journey Modelling

88

Email Marketing Automation

88

Marketing Project Management

87

Mobile Marketing Management

86

Multivariant Testing

86

Marketing Analytics

86

Marketing Asset Management

84

Social Media Marketing Management

84

SMS Marketing

83

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Quality of Features

86

Ease of Implementation

86

Availability and Quality of Training

86

Breadth of Features

85

Business Value Created

84

Ease of Customization

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

81

Vendor Support

81

Usability and Intuitiveness

80

ActiveCampaign Reviews

Mahmuda D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Elite and affordable marketing automation.

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign emphasizes automation over a flashy UI. It has deep integrations (often via Zapier), simple workflow, and journey builders. The automation is easy to use and has many good features and a variety of ways to pay. My team and I have been working hard to grow our business, so we decided to build a website and keep a mailing list. It matches our website's colors and themes, and the user-friendly interface is fantastic. ActiveCampaign helps us communicate with clients, automate marketing, and make money. It's a unique entity due to many factors.

What is your favorite aspect of this product?

ActiveCampaign is an excellent solution with basic-to-medium features. It's easy to use and reasonably priced. In addition, the assistance is excellent. It's very user-friendly, which is a big plus in my book. Also, the team chats, Onboarding calls, and monthly follow-ups are great. Active Campaign has helped me scale my lead generation by systemizing my business outreach.

What do you dislike most about this product?

Integration is rigid and complex. There needs to be live call-in support that is very easy to access. Unpredictable and rapidly increasing prices are a common complaint. I miss tools to report on campaign activations or deal/contact status. Although Autopilot's visual campaign/automation builder is superior to Active Campaign's, the latter's support and features are well worth the cost. Apart from that, there is room for improvement in terms of reporting.

What recommendations would you give to someone considering this product?

ActiveCampaign is a good CRM for scaling your business. It includes a database, automation, CRM tools, email marketing, and client relationship management. It is beneficial to have a developer assist because they can modify the implementation; however, AC enterprise support can also help with this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thierno Ousmane D.

  • Role: Consultant
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

ActiveCampaign, a good marketing automation tool.

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

- The interface is intuitive. On the upside section, there are tabs such as Create a List, Create Campaign, Import Contacts, and Create Automation. For every tab clicked on, its details will be displayed in the center of the screen; - The pricing is very straightforward: In the pricing tab, we can display the yearly or the monthly plan by checking or unchecking the yearly billed button. We can also drag the Contacts button to choose the number of client contacts that our business has; - The automation system is effective. I essentially like the “Add a start trigger” function that enables launching automatically a reaction to an action.

What is your favorite aspect of this product?

The effectiveness of the automation system is what I like the most about this product. When creating new automation, it is possible to choose amongst the variety of templates available or import other templates.

What do you dislike most about this product?

- For a better experience, It would be great to improve the report section. The ergonomy that it offers is too basic for data analysis; - The Customer support could be more reactive to respond to our queries faster.

What recommendations would you give to someone considering this product?

This is the product for people who want to strengthen email marketing, CRM (Customer Relationship Management), and the marketing automation tools of their business into a well-synchronized system. I confidently recommend this product for both small, mid, and big businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gail N.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Superb and fantastic software.

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign is highly flexible and can be customized to meet the specific needs of your business. It can be easily integrated with existing systems and processes, making it easy to adopt and implement. ActiveCampaign is scalable and can be easily expanded to accommodate growing businesses. It can be easily scaled up or down to meet the changing needs of your business.

What is your favorite aspect of this product?

Users with no prior experience using similar software will be able to figure out how to use it without any problems. ActiveCampaign is built with security in mind, offering comprehensive security features that protect your data and systems from unauthorized access. ActiveCampaign is a reliable platform that is designed to meet the highest standards of reliability. It is backed by a team of experts who are always available to help you troubleshoot and resolve any issues you may encounter.

What do you dislike most about this product?

There may be fewer people familiar with it, which can make it more difficult to find support or training if needed. Finally, ActiveCampaign can be a bit complex for users who are not familiar with similar products. The software is designed for larger businesses, so it may be too complicated for some small businesses or individuals.

What recommendations would you give to someone considering this product?

ActiveCampaign is an affordable solution that can help you save money while still getting the features and benefits you need. It is a cost-effective solution that can help improve your bottom line. ActiveCampaign software uses the latest security technologies to keep your data safe and sound. These are just some of the different positive features of smartest that can help your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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