What is ActiveCampaign?

It is a All-in-one marketing platform where the business grows, and saves time with a seamless experience. It is done through 3 main categories Email marketing, Marketing automation and Sales & CRM.

Company Details


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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Includes Product Enhancements

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

87

Segmentation

87

Campaign Management

86

Dynamic Content

86

Contact Database

86

Content Authoring

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

86

Quality of Features

86

Ease of Customization

85

Breadth of Features

85

Business Value Created

85

Ease of Implementation

85

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Vendor Support

79

ActiveCampaign Reviews

Roman A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Effective solution to strengthen email marketing

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

It simplifies everything when it comes to email marketing, saves time and energy for our entire staff as we funnel new customers and gather useful information to feed our CRM. We have been able to leverage every feature and automation this tool provides to optimize our email marketing.

What is your favorite aspect of this product?

ActiveCampaign is very intuitive and easy to use, I have greatly enjoyed its features to make email marketing as effective as possible. Running email marketing campaigns is very easy now, through it we have been able to channel customers and establish good business relationships. It simplifies all the work involved in efficient marketing for us.

What do you dislike most about this product?

I wish it had more variety of templates and more freedom to customize the software, but it works great.

What recommendations would you give to someone considering this product?

It's a pretty comprehensive tool when it comes to doing email marketing, its interface is pretty intuitive and its handling is pretty simple, I recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Claudia S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Simple automation that simplifies my life"

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign is better than other programs because it has an affordable price and many features.

What is your favorite aspect of this product?

"Software that makes it easy to collaborate with others and meet deadlines. Because it's so simple to automate, Active Campaigns has become one of my favorite marketing tools. I don't have to worry about forgetting or scheduling a series of emails that will be sent out over a period of time. In addition, segmenting subscribers is a cinch. People who have previously bought may be excluded from receiving promotional emails, or emails can be sent depending on specified parameters.

What do you dislike most about this product?

What I don't like about Active Campaigns is how difficult it is to set up the automation in the beginning. The process of creating a series of emails and segmenting my subscribers took me some time. Utilization of the program comes with a little learning curve as well. That was more of a problem for me in terms of time commitment, though. Even if I understand how automation works, I believe there is still a lot of ground to cover.

What recommendations would you give to someone considering this product?

Take the time to understand how to utilize it correctly.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Kayla R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

An excellent CRM and email automation tool.

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

It has nice deliverability rates, has powerful in-built automations, is simple to use & navigate, has glorious client support and is reasonably priced. I additionally like however it grows with your business and you’ll be able to get further options as and once you would like them. You’ll be able to build workflows as per your needs and building workflows is incredibly easy. I simply took a 2-hour course within the ActiveCampaign Courses Library and that i was smart to go with building campaigns and workflows.

What is your favorite aspect of this product?

ActiveCampaign is simple to use. It’ giving the proper amount of features without being too bloated (I’m watching you, Hubspot!). we primarily use automations, email campaigns and landing pages, and it’s already saved us many hours. For me, the most important difference between Active Campaign are the automations and whole system that’s extremely useful to grasp however everything’ going with my e-mails.

What do you dislike most about this product?

We signed up for their Deals CRM however there are so many bugs. They admit the bugs but can keep you waiting for technical support replies. I have been chatting with them about a few straightforward bugs of the 1:1 emails opening trigger in Deals CRM and they reply once per week or sometime ten days therefore the bug remains not resolved after a month.

What recommendations would you give to someone considering this product?

ActiveCampaign is a good tool if you’re searching for complete marketing, sales & CRM suite, without the bloat and price tag of alternative software.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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