What is ActiveCampaign?
It is a All-in-one marketing platform where the business grows, and saves time with a seamless experience. It is done through 3 main categories Email marketing, Marketing automation and Sales & CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Acts with Integrity
- Transparent
- Security Protects
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Text Messaging
Segmentation
Campaign Management
Dynamic Content
Contact Database
Content Authoring
SPAM Compliance
A/B Testing
Basic Reporting and Analytics
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of Customization
Breadth of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Marketing Automation - B2B
Score 8.9
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Marketing Automation - B2C
Score 8.9
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Sales Engagement Platforms
Score 8.5
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Customer Relationship Management - Midmarket
Score 8.4
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Customer Relationship Management - Small Business
Score 7.8
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ActiveCampaign Reviews
Hugh G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
ActiveCampaign is tops in the industry.
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Amazing, right? Our primary motivation for choosing AC over competing email marketing software was access to its more sophisticated capabilities, which we are just now beginning to exploit.
What is your favorite aspect of this product?
I really appreciate how much is included in the active campaign for how little it costs. Competition is expensive and limited in scope. There weren't enough lessons when I bought it a year ago to address all my issues, and getting a response from tech support can take a few days.
What do you dislike most about this product?
One potential negative is that the user interface may seem complicated or intimidating to someone who is unfamiliar with automations or a customer relationship management system.
What recommendations would you give to someone considering this product?
Since ActiveCampaign's pipeline monitoring is compatible with our sales funnel, we can easily integrate video content into our email newsletters and promotions. Migrating from our previous CRM was a breeze, and mass editing of contacts has been a breeze as well.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mohammad Ismail H.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Great Product But Pricey
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Lead Scoring
What is your favorite aspect of this product?
Flawless Campaign Drip
What do you dislike most about this product?
Cost of operating the software
What recommendations would you give to someone considering this product?
Anyone can consider who is providing service and lead gen business.
Pros
- Enables Productivity
- Saves Time
- Includes Product Enhancements
- Continually Improving Product
Please tell us why you think this review should be flagged.
Michelle D.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2023
I love the drag and drop capabilities
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
The drag and drop feature is always great. Should I need to go in an fix any HTML issues, that is always available to me. If you need any additional resources or how-to guides, this is easily available as well.
What is your favorite aspect of this product?
Building the segmented lists is easy to do and makes so much sense when applying tags to contacts. Its easy to go in and updated or switch directions when building the triggered campaigns as well.
What do you dislike most about this product?
There is not much to dislike about this program. It does take time to build the automated responses but I think that has to do with the content that is made available by the team. Like most programs the testing can become cumbersome but over time you get the hang of it and becomes super easy. I would also be nice to have library to that can keep all over your images and or landing pages. I have seen that feature yet.
What recommendations would you give to someone considering this product?
I would recommend utilizing Active Campaign University. Its easy to follow videos and tutorials and helps get you familiar with the platform as a whole. It can even take you a step further in just what your doing now but can add to your skillset and teach additional tools that you weren't aware of.
Pros
- Reliable
- Respectful
- Fair
- Appreciates Incumbent Status
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