ActiveCampaign Logo
ActiveCampaign Logo
ActiveCampaign

ActiveCampaign

Composite Score
8.2 /10
CX Score
8.5 /10

What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details

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Awards & Recognition

ActiveCampaign won the following awards in the Customer Relationship Management - Midmarket category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
93%
Conflict Resolution:
92%
Strategy & Innovation:
94%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

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3% Negative
0% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Includes Product Enhancements
  • Helps Innovate

Feature Ratings

Average 83

Marketing Management

87

Sales Management

86

Activity and Workflow Management

86

Lead Management

86

Customer Service Management

83

Collaboration

83

Telephony and Call Center Management

83

Account and Contact Management

82

Quote Contract and Proposal

82

Analytics and Reporting

82

Mobile

77

Vendor Capability Ratings

Average 82

Availability and Quality of Training

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Business Value Created

83

Ease of Customization

82

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

81

Usability and Intuitiveness

81

Vendor Support

77

ActiveCampaign Reviews

Bruno G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

ActiveCampaign improves your entire CRM process

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

This alternative is especially suitable for companies that need to establish automations and end-to-end workflows for both emails and SMS text messages, offers quality customer service, ensuring that any queries or issues are resolved efficiently, and its performance is true to what is promised, providing users with the confidence that the tools they use operate as described, allowing organizations to optimize their communication and marketing processes, ensuring that every interaction with their customers is effective and well managed, in a business world where agility and accuracy are needed, this platform achieves them.

What is your favorite aspect of this product?

They provide robust tools for automation and contact relationship management, allowing me to effectively connect with my audience, present offers and monitor their reactions and activities, in essence these features are precisely what one would want and anticipate when using a high quality customer relationship management (CRM) system, plus, the ability to personalize communication and segment audiences based on their behavior and preferences offers significant added value, something that not only enhances the customer experience, but also optimizes marketing efforts, allowing companies to tailor their strategies more effectively.

What do you dislike most about this product?

I have been using ActiveCampaign for a while, and while the service itself is satisfactory and meets expectations of it, I have noticed that the new pricing structure does not seem to be aligned with current market trends, this desynchronization can create uncertainty among users, as costs may not reflect the real value offered compared to other available alternatives, and in an environment where competition is intense and companies seek to maximize their return on investment, it is crucial that rates are competitive and fair, thus ensuring customer loyalty and attracting new users.

What recommendations would you give to someone considering this product?

I have recommended this service to numerous people, and they have agreed that it is extremely intuitive, simple to learn and extremely agile, in fact, I can set up a complete email funnel in as little as 30 minutes, without encountering any difficulties in the process, this tool stands out especially for those looking to operate quickly and efficiently, allowing both beginners and more experienced users to take full advantage of its functionalities without a lengthy learning curve, also this ease of use not only saves time, but also allows users to focus on strategy and creativity, rather than dealing with complicated technical processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tracy D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

I really, really like ActiveCampaign!

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

As I am only familiar with the ESP features and not the CRM, my review will focus solely on those areas. The infinite customization options and useful extras are what I appreciate most. ActiveCampaign's ability to automate, set rules, and target specific audiences, among other things, used to need extremely costly and complex software like Infusionsoft, which was out of reach for most small businesses and solopreneurs. With this much leeway, your email marketing may be as basic or complex as you desire. The program has fantastic capabilities in general.

What is your favorite aspect of this product?

ActiveCampaign is a fantastic tool, and I highly recommend it. My company uses it for web advertising, and so do perhaps ten of my clients. It's the program I always suggest to my clients. I like that the software is reasonably priced (especially for a startup) while yet meeting the needs of more sophisticated users (thanks to its high degree of integration). It's reliable, simple, and I can't remember ever having a problem with it. I really like the reporting capabilities, and the fact that it can be easily integrated with Woo Commerce and Shopify.

What do you dislike most about this product?

ActiveCampaign's ability to manage lists based on attributes, behaviors gleaned from the analysis of records, traffic sources, forms, and even other lists is one of the platform's greatest strengths and one of the biggest problems for any marketing department. We were also able to free up the marketing department's time formerly spent manually processing shipments and interactions by automating these processes.

What recommendations would you give to someone considering this product?

You couldn't ask for a more complete tool to rely on in running your company. This is an excellent option if you need a comprehensive service that can expand as your company does. Nevertheless, if you're in the market for an ESP that can do more than just send emails, and you want to be able to do things like collect payments and keep tabs on inventory without having to add a half dozen other programs, you may want to keep exploring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

ActiveCampaign is the champion

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

We use ActiveCampaign since it's the best marketing tool all in one place. Our marketing team has seen conversion rates of 95% with this layout. We highly suggest this product due to its efficiency and ease of use. By utilizing its cutting-edge features, we are able to create enticing sign-up forms, web pages, and email layouts. We can easily afford the plans and are at ease with them. We can easily collect leads, move contacts, and manage everyone in one central location, plus we can easily automate and send out daily bulk emails. When our favorite applications are integrated into our workflow, it allows for greater freedom and convenience.

What is your favorite aspect of this product?

After years of using Mailchimp, I made the transition to ActiveCampaign so that I could learn more about my contacts and engage with them in a more meaningful, tailored way. ActiveCampaign met my requirements for an email service provider while also providing me with much more in the way of customer experience automation. I like how intuitive the interface is and how comprehensive the features are. As I continue to work with it, I am able to acquire more knowledge and proficiency. Also, ActiveCampaign's assistance is incredible.

What do you dislike most about this product?

To tell you the truth, there is an element of fear involved. While I was debating whether or not to make the transfer, the sheer versatility of ActiveCampaign gave me pause. Well, this is going to take a long time to understand, and it's annoying to have to figure out yet another piece of software. On the encouragement of my entrepreneurial friends and associates, I decided to give it a shot.

What recommendations would you give to someone considering this product?

ActiveCampaign works very well for the cost for small and developing organizations who want to gain all the essential features of sales and marketing automation. To obtain all you need from it can be a bit of a hassle, but I have yet to do anything that I couldn't accomplish in the end. There are perhaps better options for teams that are larger or that have more extensive marketing databases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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