What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

87

Segmentation

86

Campaign Management

86

Dynamic Content

86

Content Authoring

85

Contact Database

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

85

Ease of Customization

85

Business Value Created

85

Ease of Implementation

85

Availability and Quality of Training

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Vendor Support

80

ActiveCampaign Reviews

Moosin S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

The All-in-One Marketing Automation Solution

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign stands out among other marketing automation tools due to its comprehensive feature set, including email marketing, automation, sales CRM, and customer success capabilities. It also offers integrations with a wide range of business tools and applications, making it easy to connect with other systems and platforms.

What is your favorite aspect of this product?

One of my favorite aspects of ActiveCampaign is the automation feature, which allows me to set up personalized and targeted campaigns based on customer behavior and interactions. This helps me save time and effort while still delivering highly relevant and engaging experiences to my audience.

What do you dislike most about this product?

One thing I dislike about ActiveCampaign is that it can be a bit overwhelming for beginners due to the number of features and options available. It might take some time to get familiar with all the tools and capabilities, and there is a learning curve to overcome.

What recommendations would you give to someone considering this product?

If you're considering ActiveCampaign as your marketing automation solution, I would recommend taking advantage of the free trial to see if it's a good fit for your business. You can also check out the extensive documentation and resources available on the ActiveCampaign website to learn more about the platform and its capabilities. Additionally, it might be helpful to reach out to their customer support team for assistance with getting started. Overall, ActiveCampaign is a powerful and feature-rich marketing automation tool that can help you streamline your marketing efforts and drive growth for your business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Scarlett M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A must-have digital tool

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

For the somewhat complicated Adobe Campaign modifications, at least one training session is required. It also reveals a few minor problems with running successful campaigns. Due to multiple customer information records, data quality in Adobe Campaigns is a big concern. Dobe Campaign needs a more user-friendly design because individuals who are new to it can find it daunting.

What is your favorite aspect of this product?

We use Adobe Campaigns to create and manage all my email marketing from a single platform. It is simple to use and care for carrying out any email campaign. It works in every aspect of my profile info. I am simultaneously delivering batch and real-time API campaigns to educate people. The user interface for Adobe Campaign Standard is highly user-friendly, and building any marketing campaign is very simple. Using Legacy, create content blocks and email templates.

What do you dislike most about this product?

It seemed possible for something to be mistakenly deployed. We also experienced list issues that were only sometimes evident, and we got the impression that the emails occasionally needed to be sent to everyone on our lists. It seemed possible for something to be mistakenly deployed. We also experienced list issues that were only sometimes evident, and we got the impression that the emails occasionally needed to be sent to everyone on our lists.

What recommendations would you give to someone considering this product?

Templates are simple to design and update up to deployment. Thanks to the UI's relative simplicity, we could quickly determine whether there were any problems with a particular deployment so we could resend. In addition to controlling workflows, this application can automate marketing campaigns. A set of tools called Adobe Campaign makes it simple to create and carry out campaigns across our online and offline venues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ronald M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

The perfect tool for email marketing

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

Adobe Campaign is a crucial email automation tool for sending targeted email campaigns to each of our consumers. It provides send-time optimization so we may send email campaigns at a particular time. It also offers A/B testing to compare different email subject lines and templates. Adobe Campaign is a crucial email automation tool for sending targeted email campaigns to each of our consumers. It provides send-time optimization so we can send email campaigns at a particular time.

What is your favorite aspect of this product?

With Adobe Campaign, you can use the message center to send all of your daily campaigns as well as real-time email campaigns. Anyone can become familiar with the Adobe Campaign user interface within a week or two because it is simple to understand. Send Time Optimizer allows me to send emails and improve my procedures. Since I've been using Adobe Campaign Standard for the past four years, I've never had a problem making email campaigns.

What do you dislike most about this product?

The steep learning curve might be a turnoff for those who have never used an email marketing platform. Aside from this, the customer service department is nonexistent because a response takes days. It's unfortunate, particularly considering the hefty platform fee you're paying. Inadequate technical support and documentation.

What recommendations would you give to someone considering this product?

We purchased an Adobe Campaign Classic license to send customized email messages. Additionally, we can design websites for our business clientele. Adobe Campaign Classic allows us to launch real-time and batch email campaigns. Implementing and integrating Adobe Campaign is quite simple. Within a few weeks, we had it implemented and interconnected with other programs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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