In Partnership With SelectHub
What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
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In Partnership With SelectHub
ActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Acts with Integrity
- Transparent
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Text Messaging
Segmentation
Campaign Management
Dynamic Content
Content Authoring
Contact Database
SPAM Compliance
A/B Testing
Basic Reporting and Analytics
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Marketing Automation - B2B
Score 8.9
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Marketing Automation - B2C
Score 8.9
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Sales Engagement Platforms
Score 8.3
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Customer Relationship Management - Midmarket
Score 8.2
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Customer Relationship Management - Small Business
Score 7.9
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ActiveCampaign Reviews
Moosin S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
The All-in-One Marketing Automation Solution
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign stands out among other marketing automation tools due to its comprehensive feature set, including email marketing, automation, sales CRM, and customer success capabilities. It also offers integrations with a wide range of business tools and applications, making it easy to connect with other systems and platforms.
What is your favorite aspect of this product?
One of my favorite aspects of ActiveCampaign is the automation feature, which allows me to set up personalized and targeted campaigns based on customer behavior and interactions. This helps me save time and effort while still delivering highly relevant and engaging experiences to my audience.
What do you dislike most about this product?
One thing I dislike about ActiveCampaign is that it can be a bit overwhelming for beginners due to the number of features and options available. It might take some time to get familiar with all the tools and capabilities, and there is a learning curve to overcome.
What recommendations would you give to someone considering this product?
If you're considering ActiveCampaign as your marketing automation solution, I would recommend taking advantage of the free trial to see if it's a good fit for your business. You can also check out the extensive documentation and resources available on the ActiveCampaign website to learn more about the platform and its capabilities. Additionally, it might be helpful to reach out to their customer support team for assistance with getting started. Overall, ActiveCampaign is a powerful and feature-rich marketing automation tool that can help you streamline your marketing efforts and drive growth for your business.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Scarlett M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
A must-have digital tool
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
For the somewhat complicated Adobe Campaign modifications, at least one training session is required. It also reveals a few minor problems with running successful campaigns. Due to multiple customer information records, data quality in Adobe Campaigns is a big concern. Dobe Campaign needs a more user-friendly design because individuals who are new to it can find it daunting.
What is your favorite aspect of this product?
We use Adobe Campaigns to create and manage all my email marketing from a single platform. It is simple to use and care for carrying out any email campaign. It works in every aspect of my profile info. I am simultaneously delivering batch and real-time API campaigns to educate people. The user interface for Adobe Campaign Standard is highly user-friendly, and building any marketing campaign is very simple. Using Legacy, create content blocks and email templates.
What do you dislike most about this product?
It seemed possible for something to be mistakenly deployed. We also experienced list issues that were only sometimes evident, and we got the impression that the emails occasionally needed to be sent to everyone on our lists. It seemed possible for something to be mistakenly deployed. We also experienced list issues that were only sometimes evident, and we got the impression that the emails occasionally needed to be sent to everyone on our lists.
What recommendations would you give to someone considering this product?
Templates are simple to design and update up to deployment. Thanks to the UI's relative simplicity, we could quickly determine whether there were any problems with a particular deployment so we could resend. In addition to controlling workflows, this application can automate marketing campaigns. A set of tools called Adobe Campaign makes it simple to create and carry out campaigns across our online and offline venues.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ronald M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
The perfect tool for email marketing
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Adobe Campaign is a crucial email automation tool for sending targeted email campaigns to each of our consumers. It provides send-time optimization so we may send email campaigns at a particular time. It also offers A/B testing to compare different email subject lines and templates. Adobe Campaign is a crucial email automation tool for sending targeted email campaigns to each of our consumers. It provides send-time optimization so we can send email campaigns at a particular time.
What is your favorite aspect of this product?
With Adobe Campaign, you can use the message center to send all of your daily campaigns as well as real-time email campaigns. Anyone can become familiar with the Adobe Campaign user interface within a week or two because it is simple to understand. Send Time Optimizer allows me to send emails and improve my procedures. Since I've been using Adobe Campaign Standard for the past four years, I've never had a problem making email campaigns.
What do you dislike most about this product?
The steep learning curve might be a turnoff for those who have never used an email marketing platform. Aside from this, the customer service department is nonexistent because a response takes days. It's unfortunate, particularly considering the hefty platform fee you're paying. Inadequate technical support and documentation.
What recommendations would you give to someone considering this product?
We purchased an Adobe Campaign Classic license to send customized email messages. Additionally, we can design websites for our business clientele. Adobe Campaign Classic allows us to launch real-time and batch email campaigns. Implementing and integrating Adobe Campaign is quite simple. Within a few weeks, we had it implemented and interconnected with other programs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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