What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Centralized Note Taking

93

Reporting and Analytics

90

Account Health Tracking

89

CRM Integration

86

Onboarding Collateral Management

86

Surveys and Polling

86

Onboarding Portal

83

Customer Scorecards

82

Onboarding Workflow Management

78

Vendor Capability Ratings

Average 86

Business Value Created

93

Product Strategy and Rate of Improvement

93

Ease of Implementation

90

Ease of Data Integration

89

Availability and Quality of Training

89

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

83

Breadth of Features

83

Vendor Support

83

Usability and Intuitiveness

76

Accelo Reviews

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Project manager for marketing professionals

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Strengthens sales efforts with systems capable of understanding what customers are looking for and that in turn offers them what really attracts their attention. It is a system of technological advancement in marketing areas. It can be considered as a solution to manage even database and use it to increase sales

What is your favorite aspect of this product?

It has an ideal appearance for sellers, it allows you to manage projects in a complete way, from studies of customer behavior to assistance and data collection to provide more focused advertising and offers to both the brand and the client.

What do you dislike most about this product?

It does not seem like a bad tool to me, its functions tend to be quite functional and quick to understand, it also works with many technological advances

What recommendations would you give to someone considering this product?

It automates many of the marketing processes to help make sales successful, reach the right customers, and keep information relevant while it is stored in databases.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Powerful platform, easy to learn.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We were able to consolidate and streamline our scheduling, project and service monitoring, and better see the labor and monetary sides of our job thanks to this platform. We can measure all indicators more effectively and in near real time, leading in increased earnings and customer happiness. I appreciate being able to see my colleague's correspondence with the client, which is useful if I need to refer to something that was previously discussed with the customer.

What is your favorite aspect of this product?

Accelo is a simple and straightforward project management solution. It's incredibly configurable; we can measure the time we spend working with a customer, altering tasks on a client file is simple, clients can see the status of their service, and I can share clients' accounts with colleagues who are working with me at the same time. weather. In most areas, the platform meets or exceeds our expectations, and the staff is eager to work on the areas where it falls short. Sales, training, and support respect our time and work fast to fix concerns.

What do you dislike most about this product?

Although it is extremely wonderful that the email function records the time spent creating or replying to an email, the format itself is not particularly tidy, which is why I don't really enjoy it. I like to continue using Outlook since the Accelo system can track your Outlook emails and connect them to the Accelo accounts of your clients.

What recommendations would you give to someone considering this product?

Please keep in mind that you are purchasing a unique product that will require some effort to customize to your specific needs. This is the nature of a bespoke system; the return on your effort and money with Accelo is well spent.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sarah T.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

An easy-to-use software for management.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Accelo is incredibly intuitive when it involves setting up and obtaining up and running. The Accelo team is super responsive and helpful, and they ensure to cover what you wish to hit the ground running off the bat. Once you feel easier with the interface and working inside the system, the myriad of tutorials, webinars, and videos that they have are sure to assist you to personalize, and making Accelo work for you.

What is your favorite aspect of this product?

Accelo is superb for keeping my teammates updated on any changes I have done for cluster projects we´re on a long and additionally for time tracking. This way, we’ve got an organized workflow that makes us work with a very efficient method. The system is user-friendly and intuitive. It’s the potential to manage everything in one place – schedules, time entry, consumer invoicing, and client/vendor relationships. Plenty of integration options.

What do you dislike most about this product?

There´s nothing to complain about. What I dislike is Accelo´s mobile app. It simply doesn´t provide as much as the browser version. There are different apps for project management that beat Accelo easily.

What recommendations would you give to someone considering this product?

I appreciate how strong Accelo is and how customizable it is often for various scenarios. We’ve got found ways to streamline our additional long processes, like entering projects, by making templates. Options like this make Accelo useful for my firm.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Inspires Innovation