What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details


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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
97%
Conflict Resolution:
97%
Strategy & Innovation:
98%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Centralized Note Taking

91

CRM Integration

90

Onboarding Collateral Management

86

Reporting and Analytics

86

Onboarding Portal

84

Surveys and Polling

83

Account Health Tracking

82

Onboarding Workflow Management

81

Customer Scorecards

80

Vendor Capability Ratings

Average 86

Ease of Implementation

92

Ease of Data Integration

92

Business Value Created

91

Availability and Quality of Training

89

Product Strategy and Rate of Improvement

88

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

84

Breadth of Features

84

Vendor Support

77

Usability and Intuitiveness

75

Accelo Reviews

Giovanni C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Retains customers and helps improve marketing

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

It is the type of tool that visually facilitates operations from its platform, it is quite easy to visualize and manage, and it is one of the characteristics that I like the most about this tool and I consider that the difference is that it allows everything related to clients to be done in the same place storing the data in a safe way

What is your favorite aspect of this product?

What I like about this tool is its customer data storage system, allowing you to see everything, from interactions to sales and shipments to the customer, it also allows online business to be carried out taking into account the clients that are already in the database, to offer you the best and services that require

What do you dislike most about this product?

No criticism for the moment about this platform, since I personally consider that it works quite well

What recommendations would you give to someone considering this product?

It is not a difficult or expensive tool, it is even usually implemented in small and medium-sized companies

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

Cristobal T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program is incredible.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

This program is incredible, since it increases the resources that our email has to optimally specify the integration that we have with each of our clients, Accelo is a great software that allows us to administer and manage present and future meetings with our clientele It is fantastic to see each of the tools that this program offers us to be much faster and have a development of work through my email, since it is through this means where we get to have more contact and we start a better service and attention in each of the processes and businesses that are built each day with the great support of Accelo,

What is your favorite aspect of this product?

There are very few programs that offer us so many effective tools to take my operation to the next level and have a much more solid administration in each of my company's projects. Accelo has the ability to be a great resource that we have to analyze and promote. our environment on the web and give it a greater service impact through email, since this program has become the number one for us in terms of project management and service to each of our clients inside and outside the company. web, thanks to the support that Accelo offers me, I can be much more objective and skilful.

What do you dislike most about this product?

It is very gratifying to work hand in hand with this program, but I cannot leave aside the great problem of complexity that this program has, since I have seen many cases within the company where it is very difficult for them to have more potential development with the program. , there are many functions that it has and the correct order to put it to the test is not explained very well, the truth is that the learning level of this program can be somewhat slow.

What recommendations would you give to someone considering this product?

I particularly like to recommend this program due to the number of options that are within our reach for the correct administration and analysis of each of the projects within my work, in addition to the fact that it has been one of the main reasons why we have reinforced the level of interaction and good relations with all our clients, I like to recommend Accelo because it fits perfectly into our budget and responds to the management needs of my work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Project manager for marketing professionals

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Strengthens sales efforts with systems capable of understanding what customers are looking for and that in turn offers them what really attracts their attention. It is a system of technological advancement in marketing areas. It can be considered as a solution to manage even database and use it to increase sales

What is your favorite aspect of this product?

It has an ideal appearance for sellers, it allows you to manage projects in a complete way, from studies of customer behavior to assistance and data collection to provide more focused advertising and offers to both the brand and the client.

What do you dislike most about this product?

It does not seem like a bad tool to me, its functions tend to be quite functional and quick to understand, it also works with many technological advances

What recommendations would you give to someone considering this product?

It automates many of the marketing processes to help make sales successful, reach the right customers, and keep information relevant while it is stored in databases.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity