In Partnership With SelectHub
What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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In Partnership With SelectHub
Accelo Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
96 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Efficient Service
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Resource Planning
Project Portfolio Management
Analytics and Reporting
Timesheet Management
Lifecycle Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Ease of Implementation
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Greg L.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great capabilities, but lacking intuitiveness.
Likeliness to Recommend
What differentiates Accelo from other similar products?
It seems to be built for our industry, many of the features suggest the product designers came from our industry.
What is your favorite aspect of this product?
The transparency it affords managers about both people and work.
What do you dislike most about this product?
The lack of intuitiveness and the admin time it requires of our project managers. We're still looking to reduce that element in our work processes.
What recommendations would you give to someone considering this product?
Push the client service team hard on how your business processes will fit Accelo and what will be required to change. Have your eyes wide open about what implementation will look like.
Pros
- Reliable
- Unique Features
- Efficient Service
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Under Delivered
- Inhibits Innovation
Please tell us why you think this review should be flagged.
Maggie J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
I do not use Accelo for this feature
Likeliness to Recommend
What differentiates Accelo from other similar products?
Integration capabilities
What is your favorite aspect of this product?
How robust it is
What do you dislike most about this product?
The lack of ability to hyperlink within task descriptions
What recommendations would you give to someone considering this product?
Leverage the integrations
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Susan M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2023
The best project coordination tool I've ever used.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.
What is your favorite aspect of this product?
I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.
What do you dislike most about this product?
If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.
What recommendations would you give to someone considering this product?
Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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