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Accelo Logo
Accelo

Accelo

Composite Score
8.2 /10
CX Score
8.4 /10
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In Partnership With SelectHub

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Category
Accelo
8.2 /10

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Efficient Service
  • Unique Features
  • Caring

Feature Ratings

Average 89

Resource Planning

91

Project Portfolio Management

91

Analytics and Reporting

90

Timesheet Management

88

Lifecycle Management

87

Vendor Capability Ratings

Average 86

Breadth of Features

92

Business Value Created

90

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

89

Ease of Data Integration

87

Quality of Features

87

Ease of Implementation

86

Ease of IT Administration

83

Ease of Customization

81

Usability and Intuitiveness

81

Vendor Support

80

Accelo Reviews

Greg L.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great capabilities, but lacking intuitiveness.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

It seems to be built for our industry, many of the features suggest the product designers came from our industry.

What is your favorite aspect of this product?

The transparency it affords managers about both people and work.

What do you dislike most about this product?

The lack of intuitiveness and the admin time it requires of our project managers. We're still looking to reduce that element in our work processes.

What recommendations would you give to someone considering this product?

Push the client service team hard on how your business processes will fit Accelo and what will be required to change. Have your eyes wide open about what implementation will look like.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Under Delivered
  • Inhibits Innovation

Maggie J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

I do not use Accelo for this feature

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Integration capabilities

What is your favorite aspect of this product?

How robust it is

What do you dislike most about this product?

The lack of ability to hyperlink within task descriptions

What recommendations would you give to someone considering this product?

Leverage the integrations

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The best project coordination tool I've ever used.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.

What is your favorite aspect of this product?

I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.

What do you dislike most about this product?

If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.

What recommendations would you give to someone considering this product?

Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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