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Accelo Logo
Accelo

Accelo

Composite Score
8.2 /10
CX Score
8.4 /10
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Accelo
8.2 /10

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Efficient Service
  • Unique Features
  • Caring

Feature Ratings

Average 89

Resource Planning

91

Project Portfolio Management

91

Analytics and Reporting

90

Timesheet Management

88

Lifecycle Management

87

Vendor Capability Ratings

Average 86

Breadth of Features

92

Business Value Created

90

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

89

Ease of Data Integration

87

Quality of Features

87

Ease of Implementation

86

Ease of IT Administration

83

Ease of Customization

81

Usability and Intuitiveness

81

Vendor Support

80

Accelo Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Vital to our business processes

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Hannah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Mastering Efficiency in Service Management

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.

What is your favorite aspect of this product?

Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing

What do you dislike most about this product?

No dislikes for me currently

What recommendations would you give to someone considering this product?

Just Invest in training to ensure your team fully utilizes the platform's capabilities.

Pros

  • Caring
  • Reliable
  • Enables Productivity
  • Respectful

Ruth N.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Outstanding for Flexibility & Customization

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Accelo allows for businesses to purchase the modules based upon need and employee type, so you can purchase modules (such as sales, projects, tasks, reporting, billing) per individual user access. This makes a very cost effective and easy-to-train software, where you don't have to train employees how to use the entire robust platform, nor give them access to areas that don't apply to them. The platform is also very customizable so it conforms to your organization's processes instead of your company having to create processes around the platform's capabilities. These were all very important aspects to the software when we were shopping around.

What is your favorite aspect of this product?

Project and resource management is so easy!

What do you dislike most about this product?

Reporting is limited unless you purchase the module, which is the only drawback to the entire platform that I've experienced.

What recommendations would you give to someone considering this product?

This is an extraordinary platform! We shopped multiple competitors and selected Accelo due to its flexibility and customization options. If you're searching for a customizable, easy-to-use and integrate platform, I highly recommend you consider Accelo. It's very cost effective and the individual modules help simplify your employee onboarding process. And the client portal is fantastic for approvals!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

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