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Accelo Logo
Accelo

Accelo

Composite Score
8.2 /10
CX Score
8.4 /10
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Category
Accelo
8.2 /10

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details

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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
4% Neutral
92% Positive

Pros

  • Reliable
  • Efficient Service
  • Unique Features
  • Caring

Feature Ratings

Average 89

Resource Planning

91

Project Portfolio Management

91

Analytics and Reporting

90

Timesheet Management

88

Lifecycle Management

87

Vendor Capability Ratings

Average 86

Breadth of Features

92

Business Value Created

90

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

89

Ease of Data Integration

87

Quality of Features

87

Ease of Implementation

86

Ease of IT Administration

83

Ease of Customization

81

Usability and Intuitiveness

81

Vendor Support

80

Accelo Reviews

Diane K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Better project management.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a great platform, it has allowed us to maintain a relationship of trust with our clients, it allows us to track invoices in case of any inconvenience. It allows a strict control of the support work, solving as soon as possible the problems that our customers have. It does not help to have a more complete vision of the common problems and to have the possible solutions within reach.

What is your favorite aspect of this product?

I like it because it has facilitated project management and specific customer-oriented tasks. In the area of human resources it allows to create an effective funnel that automates processes of receiving and processing of employee tickets alleviating our workload, it allows to interact better with candidates for a position.

What do you dislike most about this product?

I have no complaints about this tool, I think it works very well.

What recommendations would you give to someone considering this product?

I recommend training for all staff because it is a tool with many features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Saves Time

Saul S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Fully customizable service and high comfort.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo PPM is a platform that distinguishes itself by providing a very powerful and solid service to its users. A factor that makes this software very different is that it offers a very economic service unlike other alternatives and this is a factor that many of us love about this service. The peace of mind that this platform provides allows its users to work comfortably and without any complications due to the reliability of its system. Its great adaptability and flexibility is a factor that many people who acquire this service fall in love with, I believe that Accelo PPM is a service that was born to make a difference.

What is your favorite aspect of this product?

Personally I love working with the service offered by accelo PPM, because it is highly customizable and adaptable for its users, it is completely easy to use and its interface offers a wide variety of options for use that allows people to have a very high performance when using this platform. One feature that I like about Accelo and I think is of high benefit for the people that use it, is the amount of work hours that can be saved, because it is a very complete system and allows to automate several work processes for the business. The price of this service I consider to be a very advantageous aspect since it is very economical compared to other alternatives and allows the comfort of being able to implement this service to organizations of any size due to its low cost.

What do you dislike most about this product?

Accelo is a service that works very well, I think it still needs to make small improvements to its platform because it has some flaws, but even so it allows us to work very efficiently. I have noticed that this platform there are times when it works a little slow, I think that although it is not a big flaw and it is necessary to implement some measures to make improvements so that people in the future will not have problems with the operation of Accelo.

What recommendations would you give to someone considering this product?

Based on my experience working with the Accelo PPM service, I recommend it for being a completely adequate platform to implement in any organization, because this service offers a very efficient and innovative system that allows its users to obtain an amazing performance. People who have the opportunity to implement this service in their organization I recommend it with a lot of confidence because of the simplicity and automation that is obtained with this platform, the service is really economic and it is a factor that I consider to be of high convenience for people.

Pros

  • Effective Service
  • Client Friendly Policies
  • Client's Interest First
  • Appreciates Incumbent Status

Zhu T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

high performance to increase sales productivity.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Accelo PPM is a tool that stands out for being very useful, it is a very solid CRM service and unlike other platforms it is very simple to work with and has almost no complications in its functionality, the quality and guarantee that Accelo offers its users are factors that have characterized this service for several years, I can personally certify the great experience that this platform can provide.

What is your favorite aspect of this product?

Accelo PPM is a sales tool that for several years has allowed us to have an excellent productivity as far as the sales of our organization, the support team that provides this platform is very efficient to solve any problem that the users may have with the software, it allows to have a very complete follow up to the emails of the clients in a very easy way, the price of this service is very accessible for any company and compared to the sales results that can be achieved it is worth paying for a quality service, honestly I am left without words to describe the functionalities that my organization Accelo PPM.

What do you dislike most about this product?

Honestly as Accelo PPM offers many advantages it has several disadvantages in its functionality and the one that worries me the most is that the speed of the software operation since most of the times it works slow compared to other platforms, it really needs improvements in this system so that users can work much more efficiently and not have time lost because of the software. In general, in some occasions the software can present some other irregularities but we have not really taken them into account because the one that worries us the most is the speed in which the Accelo PPM system works.

What recommendations would you give to someone considering this product?

Accelo PPM is a very functional software for many people who want to increase the sales of their organization but honestly it is not a perfect software and sometimes it tends to present some irregularities in its operation, but with all the experience I have working with this system it has allowed us to fulfill our objectives in a very efficient way, in conclusion I recommend Accelo PPM as a very good alternative and it is a very practical tool for people without experience.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

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