Top Zendesk Guide Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Common Features
Intelligent Search | Rich Text Editor | Cataloging | API Integration | Role-Based Access | Reporting and Analytics | AI Capabilities | Multi-Language Support | Version Control | Workflow and Approval Management | Multiple File Type Support | Bulk Actions | Social Features | Configurable Knowledge Repository
7.6
Composite
Score
+75
Emotional
Footprint
38
Reviews
Best Alternatives and Competitors to Zendesk Guide
Compare how Zendesk Guide stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Bitrix24 Ltd
Bitrix24
8.9
Composite
Score
+98
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Zendesk Guide, Bitrix24 is:
More Transparent
More Reliable
More Inspiring
More Innovative
More Caring
More Efficient
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Zoho
Zoho Desk
8.7
Composite
Score
+92
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Zendesk Guide, Zoho Desk is:
More Transparent
More Reliable
More Caring
More Inspiring
More Innovative
More Respectful
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Atlassian
Confluence
8.7
Composite
Score
+84
Emotional
Footprint
116
Reviews
Reviews Say
Compared to Zendesk Guide, Confluence is:
More Reliable
More Transparent
More Innovative
More Inspiring
More Caring
Better at Integrating
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Freshworks
Freshdesk
8.5
Composite
Score
+92
Emotional
Footprint
48
Reviews
Reviews Say
Compared to Zendesk Guide, Freshdesk is:
More Reliable
More Transparent
More Caring
More Inspiring
More Innovative
More Respectful
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Guru Technologies
Guru
8.4
Composite
Score
+88
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Zendesk Guide, Guru is:
More Reliable
More Transparent
More Caring
Easier to Customize
Better at Training
More Respectful
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
HubSpot
HubSpot Service Hub
8.3
Composite
Score
+89
Emotional
Footprint
42
Reviews
Reviews Say
Compared to Zendesk Guide, HubSpot Service Hub is:
More Caring
More Reliable
More Innovative
More Efficient
More Transparent
More Respectful
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Silly Moose (KnowledgeOwl)
KnowledgeOwl
8.3
Composite
Score
+99
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Zendesk Guide, KnowledgeOwl is:
More Transparent
More Caring
More Innovative
More Reliable
More Inspiring
More Efficient
KnowledgeOwl helps organizations of all sizes build better knowledge bases.
QualityUnit
LiveAgent
8.2
Composite
Score
+90
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Zendesk Guide, LiveAgent is:
More Transparent
More Reliable
More Caring
Better at Integrating
More Inspiring
Better at Support
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.