What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Role-Based Access
Configurable Knowledge Repository
Rich Text Editor
API Integration
Cataloging
Version Control
Workflow and Approval Management
Reporting and Analytics
Social Features
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
A Deep Dive into Guru
Likeliness to Recommend
What differentiates Guru from other similar products?
Its browsing extension makes it accessible at any time of need, which reduces the requirement for a separate platform for navigation. This real-time access gives us a lot of relevant knowledge when customers interact or during internal operations. Its main focus is collaboration among team members so that they can share content easily.
What is your favorite aspect of this product?
The infrastructure of the interface offers a clean and intuitive layout which are understandable for both learners and experts. We face negligible learning curves. This is one of the key differentiators among other knowledge management software. It does deep integration with other powerful software which allows us to have knowledge in the flow of work. This eliminates the requirement to switch between various platforms.
What do you dislike most about this product?
It has limited offline access. As it is a cloud-based software, which means it is limited in functioning when there is a lack of internet. This is a main concern for the team members working from backward areas and is lack of reliable internet.
What recommendations would you give to someone considering this product?
For better understanding, start with simple features to advanced ones to get yourself familiarized with the software. You can continue incorporating more unique features once you get comfortable with its functionality. By following these suggestions, you can fully leverage its potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Raguta S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
The Ideal Knowledge Management Software
Likeliness to Recommend
What differentiates Guru from other similar products?
This product makes sales enablement easy and also handles knowledge management well making it unique and best for business use.
What is your favorite aspect of this product?
As knowledge management, Guru is the best I have used. It's effortless to tailor make Guru to meet business needs.
What do you dislike most about this product?
Well, it handled well enough and no dislikes.
What recommendations would you give to someone considering this product?
For effective business knowledge management, Guru has it all and I recommend it fully.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Kandi A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
By far, the best knowledge center I've ever used.
Likeliness to Recommend
What differentiates Guru from other similar products?
Based on my experience using Guru and other knowledge center platforms in operations and training environments, Guru offered more features, ease of use, training, integration, and frequent enhancements than all others I've used. I would recommend Guru to any company in need of a solid knowledge center, or an easily accessible training program, especially for large and/or primarily remote companies.
What is your favorite aspect of this product?
My absolute favorite feature was the ability to link a specific Guru card in Slack messages in response to a question.
What do you dislike most about this product?
I believe it would be beneficial for Guru to have more video tutorials to decrease the learning curve time.
What recommendations would you give to someone considering this product?
Guru was the most intuitive company-specific "Wiki" I've ever used. If your company needs a knowledge center or is looking into creating a solid training plan that employees can reference as needed, Guru has you covered!
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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