Customer Service - Midmarket
Top Zoho Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

8.8

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Score

+93

Emotional
Footprint

106

Reviews

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Best Alternatives and Competitors to Zoho Desk

Compare how Zoho Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

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LiveChat HelpDesk

9.2

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Score

+94

Emotional
Footprint

62

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Reviews Say

Compared to Zoho Desk, LiveChat HelpDesk is:

Better at Support

Better at Training

Better at Integrating

Easier to Customize

Easier to Use

Easier to Implement

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Front

Front

8.1

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Score

+98

Emotional
Footprint

36

Reviews

Reviews Say

Compared to Zoho Desk, Front is:

Better at Integrating

Easier to Implement

Better at Training

More Caring

More Inspiring

More Innovative

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Issuetrak

Issuetrak

8.0

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Score

+91

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Zoho Desk, Issuetrak is:

Better at Training

Better at Support

Better at Integrating

More Efficient

Less Innovative

Less Reliable

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Help Scout

Help Scout

7.5

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Score

+84

Emotional
Footprint

68

Reviews

Reviews Say

Compared to Zoho Desk, Help Scout is:

Better at Support

Less Transparent

Less Inspiring

Less Innovative

Less Reliable

Harder to Customize

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ManageEngine

SupportCenter Plus

7.4

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Score

+84

Emotional
Footprint

49

Reviews

Reviews Say

Compared to Zoho Desk, SupportCenter Plus is:

Better at Support

Better at Integrating

Easier to Implement

Less Reliable

Less Innovative

Less Transparent

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HappyFox

HappyFox

7.3

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Score

+71

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Zoho Desk, HappyFox is:

Less Transparent

Less Reliable

Less Inspiring

Less Efficient

Less Caring

Less Respectful

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Kustomer

Kustomer

7.2

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Score

+86

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Zoho Desk, Kustomer is:

Less Inspiring

Less Innovative

Less Reliable

Harder to Use

Worse at Integrating

Worse at Training

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Kayako

Kayako

7.1

Composite
Score

+80

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Zoho Desk, Kayako is:

Less Efficient

Less Transparent

Less Innovative

Less Inspiring

Less Caring

Harder to Use

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Helpshift

Helpshift

7.1

Composite
Score

+72

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Zoho Desk, Helpshift is:

Less Transparent

Less Caring

Less Efficient

Less Reliable

Less Inspiring

Harder to Customize

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Most Popular Zoho Desk Comparisons