Top LiveChat HelpDesk Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
9.2
Composite
Score
+94
Emotional
Footprint
62
Reviews
Best Alternatives and Competitors to LiveChat HelpDesk
Compare how LiveChat HelpDesk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Zoho
Zoho Desk
8.8
Composite
Score
+93
Emotional
Footprint
106
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Zoho Desk is:
Worse at Support
Worse at Training
Worse at Integrating
Harder to Customize
Harder to Use
Harder to Implement
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

Front
Front
8.1
Composite
Score
+98
Emotional
Footprint
36
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Front is:
More Innovative
More Caring
More Transparent
Worse at Support
Harder to Customize
Harder to Use
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Issuetrak
Issuetrak
8.0
Composite
Score
+91
Emotional
Footprint
37
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Issuetrak is:
More Efficient
Harder to Use
Harder to Customize
Worse at Support
Worse at Training
Worse at Integrating
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied. Streamline your customer & employee complaint management process with effortless, automated ticket assignment, escalation rules, and notifications that keep everyone informed from submission to resolution.

Help Scout
Help Scout
7.5
Composite
Score
+84
Emotional
Footprint
68
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Help Scout is:
Less Inspiring
Harder to Customize
Less Transparent
Worse at Training
Worse at Support
Worse at Integrating
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

ManageEngine
SupportCenter Plus
7.4
Composite
Score
+84
Emotional
Footprint
49
Reviews
Reviews Say
Compared to LiveChat HelpDesk, SupportCenter Plus is:
Less Reliable
Harder to Use
Less Inspiring
Worse at Training
Less Transparent
Less Innovative
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

HappyFox
HappyFox
7.3
Composite
Score
+71
Emotional
Footprint
14
Reviews
Reviews Say
Compared to LiveChat HelpDesk, HappyFox is:
Less Transparent
Less Inspiring
Less Reliable
Worse at Training
Less Respectful
Less Efficient
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Kustomer
Kustomer
7.2
Composite
Score
+86
Emotional
Footprint
25
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Kustomer is:
Worse at Support
Less Inspiring
Worse at Training
Worse at Integrating
Harder to Use
Harder to Customize
Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Kayako
Kayako
7.1
Composite
Score
+80
Emotional
Footprint
25
Reviews
Reviews Say
Compared to LiveChat HelpDesk, Kayako is:
Worse at Support
Worse at Training
Harder to Use
Worse at Integrating
Less Inspiring
Less Efficient
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
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