Conversational AI
Top Zendesk AI Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Zendesk AI agents (formerly Ultimate) can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

7.1

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Score

+90

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16

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Best Alternatives and Competitors to Zendesk AI

Compare how Zendesk AI stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

FPT Smart Cloud Company Limited

FPT.AI

8.9

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Score

+99

Emotional
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25

Reviews

Reviews Say

Compared to Zendesk AI, FPT.AI is:

Better at Support

More Efficient

Easier to Use

Easier to Customize

Better at Training

Easier to Implement

Google

Dialogflow

8.9

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Score

+96

Emotional
Footprint

32

Reviews

Reviews Say

Compared to Zendesk AI, Dialogflow is:

More Efficient

Easier to Customize

Better at Support

Better at Training

Easier to Use

Easier to Implement

Kore.ai

Kore.ai Experience Optimization Platform

8.6

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Score

+96

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Zendesk AI, Kore.ai Experience Optimization Platform is:

More Efficient

Better at Support

Easier to Customize

Better at Training

Easier to Use

More Inspiring

Qualified

Qualified

8.5

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Score

+99

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Zendesk AI, Qualified is:

Better at Support

More Efficient

Better at Training

Easier to Use

Easier to Customize

Easier to Implement

Amazon

Amazon Lex

8.5

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Score

+94

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Zendesk AI, Amazon Lex is:

More Efficient

Better at Support

Easier to Customize

Easier to Use

More Respectful

Better at Training

Avaamo

Avaamo

8.3

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Score

+93

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Zendesk AI, Avaamo is:

Easier to Customize

Better at Support

More Efficient

Better at Training

Easier to Implement

Easier to Use

Yellow.ai

Yellow.ai

8.2

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Score

+85

Emotional
Footprint

59

Reviews

Reviews Say

Compared to Zendesk AI, Yellow.ai is:

More Efficient

Easier to Customize

Less Caring

Less Reliable

Less Transparent

Less Inspiring

Laiye

Laiye Chatbot

8.0

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Score

+92

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Zendesk AI, Laiye Chatbot is:

More Efficient

Better at Support

Easier to Use

Easier to Customize

Less Caring

Less Reliable

Freshworks

Freshchat

8.0

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Score

+94

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Zendesk AI, Freshchat is:

Easier to Customize

Better at Support

Easier to Use

More Efficient

More Transparent

Easier to Implement

Ada

Ada

7.9

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Score

+98

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Zendesk AI, Ada is:

Better at Support

More Efficient

Better at Training

Easier to Customize

Easier to Use

Easier to Implement

Verloop.io

Verloop.io

7.8

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Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Zendesk AI, Verloop.io is:

Easier to Customize

More Efficient

Better at Support

Easier to Use

Better at Training

Less Reliable

IBM

IBM watsonx Assistant

7.8

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Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Zendesk AI, IBM watsonx Assistant is:

More Efficient

Better at Support

Better at Training

Easier to Use

Easier to Customize

Less Reliable

Jio Haptik Technologies Limited

Haptik

7.7

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Score

+99

Emotional
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16

Reviews

Reviews Say

Compared to Zendesk AI, Haptik is:

Better at Support

More Efficient

Easier to Customize

Better at Integrating

Easier to Implement

More Transparent

Salesloft, Inc

Drift Conversation Cloud

7.6

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Score

+81

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Zendesk AI, Drift Conversation Cloud is:

Easier to Customize

Better at Support

More Efficient

Easier to Use

Less Reliable

Less Transparent

Most Popular Zendesk AI Comparisons