Top Zendesk AI Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Zendesk AI agents (formerly Ultimate) can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.
Common Features
Artificial Intelligence Engine | Leads Generation | Learning and Adaptability | Natural Language Processing | Personalized Service | Workflow Processing | Intent Extraction | Other Integrations
7.1
Composite
Score
+90
Emotional
Footprint
16
Reviews
Best Alternatives and Competitors to Zendesk AI
Compare how Zendesk AI stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

FPT Smart Cloud Company Limited
FPT.AI
8.9
Composite
Score
+99
Emotional
Footprint
25
Reviews
Reviews Say
Compared to Zendesk AI, FPT.AI is:
Better at Support
More Efficient
Easier to Use
Easier to Customize
Better at Training
Easier to Implement
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Dialogflow
8.9
Composite
Score
+96
Emotional
Footprint
32
Reviews
Reviews Say
Compared to Zendesk AI, Dialogflow is:
More Efficient
Easier to Customize
Better at Support
Better at Training
Easier to Use
Easier to Implement
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Kore.ai
Kore.ai Experience Optimization Platform
8.6
Composite
Score
+96
Emotional
Footprint
46
Reviews
Reviews Say
Compared to Zendesk AI, Kore.ai Experience Optimization Platform is:
More Efficient
Better at Support
Easier to Customize
Better at Training
Easier to Use
More Inspiring
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Qualified
Qualified
8.5
Composite
Score
+99
Emotional
Footprint
35
Reviews
Reviews Say
Compared to Zendesk AI, Qualified is:
Better at Support
More Efficient
Better at Training
Easier to Use
Easier to Customize
Easier to Implement
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
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Amazon
Amazon Lex
8.5
Composite
Score
+94
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Zendesk AI, Amazon Lex is:
More Efficient
Better at Support
Easier to Customize
Easier to Use
More Respectful
Better at Training
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Avaamo
Avaamo
8.3
Composite
Score
+93
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Zendesk AI, Avaamo is:
Easier to Customize
Better at Support
More Efficient
Better at Training
Easier to Implement
Easier to Use
Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

Yellow.ai
Yellow.ai
8.2
Composite
Score
+85
Emotional
Footprint
59
Reviews
Reviews Say
Compared to Zendesk AI, Yellow.ai is:
More Efficient
Easier to Customize
Less Caring
Less Reliable
Less Transparent
Less Inspiring
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Laiye
Laiye Chatbot
8.0
Composite
Score
+92
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Zendesk AI, Laiye Chatbot is:
More Efficient
Better at Support
Easier to Use
Easier to Customize
Less Caring
Less Reliable
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Freshworks
Freshchat
8.0
Composite
Score
+94
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Zendesk AI, Freshchat is:
Easier to Customize
Better at Support
Easier to Use
More Efficient
More Transparent
Easier to Implement
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

Ada
Ada
7.9
Composite
Score
+98
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Zendesk AI, Ada is:
Better at Support
More Efficient
Better at Training
Easier to Customize
Easier to Use
Easier to Implement
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
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Verloop.io
Verloop.io
7.8
Composite
Score
+91
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Zendesk AI, Verloop.io is:
Easier to Customize
More Efficient
Better at Support
Easier to Use
Better at Training
Less Reliable
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
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IBM
IBM watsonx Assistant
7.8
Composite
Score
+91
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Zendesk AI, IBM watsonx Assistant is:
More Efficient
Better at Support
Better at Training
Easier to Use
Easier to Customize
Less Reliable
IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.

Jio Haptik Technologies Limited
Haptik
7.7
Composite
Score
+99
Emotional
Footprint
16
Reviews
Reviews Say
Compared to Zendesk AI, Haptik is:
Better at Support
More Efficient
Easier to Customize
Better at Integrating
Easier to Implement
More Transparent
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
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Salesloft, Inc
Drift Conversation Cloud
7.6
Composite
Score
+81
Emotional
Footprint
29
Reviews
Reviews Say
Compared to Zendesk AI, Drift Conversation Cloud is:
Easier to Customize
Better at Support
More Efficient
Easier to Use
Less Reliable
Less Transparent
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
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