Conversational AI
Top Ada Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

7.9

Composite
Score

+98

Emotional
Footprint

22

Reviews

Best Alternatives and Competitors to Ada

Compare how Ada stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Google

Dialogflow

8.8

Composite
Score

+98

Emotional
Footprint

28

Reviews

Reviews Say

Compared to Ada, Dialogflow is:

Better at Integrating

More Inspiring

More Caring

Less Transparent

Worse at Training

Worse at Support

FPT Smart Cloud Company Limited

FPT.AI

8.8

Composite
Score

+98

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Ada, FPT.AI is:

Better at Integrating

Easier to Use

Better at Support

Easier to Customize

Less Inspiring

Less Innovative

Qualified

Qualified

8.6

Composite
Score

+99

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Ada, Qualified is:

Better at Integrating

More Inspiring

More Caring

More Reliable

Easier to Use

Harder to Implement

Kore.ai

Kore.ai Experience Optimization Platform

8.4

Composite
Score

+96

Emotional
Footprint

39

Reviews

Reviews Say

Compared to Ada, Kore.ai Experience Optimization Platform is:

Worse at Training

Harder to Implement

Less Transparent

Worse at Support

Harder to Use

Worse at Integrating

Amazon

Amazon Lex

8.3

Composite
Score

+93

Emotional
Footprint

34

Reviews

Reviews Say

Compared to Ada, Amazon Lex is:

Better at Integrating

Worse at Training

Worse at Support

Harder to Implement

Less Innovative

Less Transparent

Freshworks

Freshchat

8.1

Composite
Score

+93

Emotional
Footprint

11

Reviews

Reviews Say

Compared to Ada, Freshchat is:

Easier to Customize

Better at Integrating

Worse at Training

Less Respectful

Less Efficient

Harder to Implement

Yellow.ai

Yellow.ai

8.0

Composite
Score

+83

Emotional
Footprint

52

Reviews

Reviews Say

Compared to Ada, Yellow.ai is:

Less Caring

Worse at Training

Worse at Support

Less Transparent

Harder to Implement

Less Inspiring

Laiye

Laiye Chatbot

7.9

Composite
Score

+90

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Ada, Laiye Chatbot is:

Less Caring

Worse at Training

Worse at Support

Harder to Implement

Less Reliable

Less Transparent

Verloop.io

Verloop.io

7.8

Composite
Score

+91

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Ada, Verloop.io is:

Worse at Training

Worse at Support

Harder to Implement

Less Innovative

Less Efficient

Harder to Use

IBM

IBM watsonx Assistant

7.8

Composite
Score

+90

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Ada, IBM watsonx Assistant is:

Harder to Implement

Worse at Training

Worse at Support

Less Transparent

Less Inspiring

Harder to Customize

Jio Haptik Technologies Limited

Haptik

7.7

Composite
Score

+99

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Ada, Haptik is:

Better at Integrating

Worse at Training

Harder to Use

Harder to Implement

Less Transparent

Less Respectful

Avaamo

Avaamo

7.5

Composite
Score

+89

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Ada, Avaamo is:

Less Innovative

Worse at Training

Less Caring

Worse at Support

Less Transparent

Harder to Implement

Salesloft, Inc

Drift Conversation Cloud

7.5

Composite
Score

+80

Emotional
Footprint

28

Reviews

Reviews Say

Compared to Ada, Drift Conversation Cloud is:

Less Transparent

Worse at Training

Less Reliable

Less Innovative

Worse at Support

Less Efficient

ultimate.ai

Ultimate

7.1

Composite
Score

+89

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Ada, Ultimate is:

Worse at Support

Worse at Training

Less Efficient

Harder to Customize

Harder to Implement

Harder to Use

Most Popular Ada Comparisons