Conversational AI
Top Ada Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

7.9

Composite
Score

+98

Emotional
Footprint

24

Reviews

Best Alternatives and Competitors to Ada

Compare how Ada stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

FPT Smart Cloud Company Limited

FPT.AI

8.9

Composite
Score

+99

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Ada, FPT.AI is:

Better at Integrating

Easier to Use

Better at Support

Easier to Customize

Less Inspiring

Less Innovative

Google

Dialogflow

8.9

Composite
Score

+96

Emotional
Footprint

32

Reviews

Reviews Say

Compared to Ada, Dialogflow is:

Better at Integrating

More Inspiring

Less Transparent

Worse at Support

Worse at Training

Less Innovative

Kore.ai

Kore.ai Experience Optimization Platform

8.6

Composite
Score

+96

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Ada, Kore.ai Experience Optimization Platform is:

Harder to Implement

Less Transparent

Worse at Training

Harder to Use

Worse at Support

Worse at Integrating

Qualified

Qualified

8.5

Composite
Score

+99

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Ada, Qualified is:

Better at Integrating

More Inspiring

More Caring

More Reliable

Harder to Implement

Harder to Customize

Amazon

Amazon Lex

8.5

Composite
Score

+94

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Ada, Amazon Lex is:

Better at Integrating

Worse at Training

Harder to Implement

Worse at Support

Less Innovative

Harder to Customize

Avaamo

Avaamo

8.3

Composite
Score

+93

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Ada, Avaamo is:

Better at Integrating

Less Innovative

Less Caring

Less Transparent

Worse at Training

Less Reliable

Yellow.ai

Yellow.ai

8.2

Composite
Score

+85

Emotional
Footprint

59

Reviews

Reviews Say

Compared to Ada, Yellow.ai is:

Less Caring

Worse at Training

Worse at Support

Less Transparent

Less Inspiring

Harder to Implement

Laiye

Laiye Chatbot

8.0

Composite
Score

+92

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Ada, Laiye Chatbot is:

Less Caring

Worse at Training

Harder to Implement

Worse at Support

Less Reliable

Harder to Customize

Freshworks

Freshchat

8.0

Composite
Score

+94

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Ada, Freshchat is:

Better at Integrating

Easier to Customize

Worse at Training

Less Respectful

Less Efficient

Harder to Implement

Verloop.io

Verloop.io

7.8

Composite
Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Ada, Verloop.io is:

Worse at Training

Worse at Support

Harder to Implement

Less Innovative

Less Efficient

Less Transparent

IBM

IBM watsonx Assistant

7.8

Composite
Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Ada, IBM watsonx Assistant is:

Harder to Implement

Worse at Support

Less Inspiring

Worse at Training

Harder to Customize

Less Transparent

Jio Haptik Technologies Limited

Haptik

7.7

Composite
Score

+99

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Ada, Haptik is:

Better at Integrating

Worse at Training

Harder to Use

Harder to Implement

Less Transparent

Less Respectful

Salesloft, Inc

Drift Conversation Cloud

7.6

Composite
Score

+81

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Ada, Drift Conversation Cloud is:

Less Transparent

Less Reliable

Less Innovative

Worse at Training

Less Efficient

Worse at Support

Zendesk

Zendesk AI

7.1

Composite
Score

+90

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Ada, Zendesk AI is:

Worse at Support

Less Efficient

Worse at Training

Harder to Customize

Harder to Use

Harder to Implement

Most Popular Ada Comparisons