Top Freshdesk Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Common Features
Dispatch Management | Billing and Invoice Management | Service Scheduling | Mobile App | Quotes and Estimates | Dashboards, Analytics and Reporting | Field Service Workflow Management | Field Service Knowledge Management | Application Integration | Online Booking | GPS Tracking | Field Sales Enablement
7.7
Composite
Score
+89
Emotional
Footprint
24
Reviews
Best Alternatives and Competitors to Freshdesk
Compare how Freshdesk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
WorkTrek
WorkTrek
7.9
Composite
Score
+90
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Freshdesk, WorkTrek is:
Less Respectful
Less Transparent
Harder to Use
Worse at Training
Harder to Customize
Less Efficient
WorkTrek is a cloud platform that assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices. Additionally, it allows you to generate, allocate, and schedule work orders all in one location without having to deal with piles of paperwork.
Field Nation
Field Nation
7.9
Composite
Score
+86
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Freshdesk, Field Nation is:
More Efficient
More Respectful
Less Transparent
Less Innovative
Less Reliable
Worse at Training
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
Jobber
Jobber
7.8
Composite
Score
+88
Emotional
Footprint
14
Reviews
Reviews Say
Compared to Freshdesk, Jobber is:
More Efficient
Less Inspiring
Less Innovative
Less Caring
Harder to Implement
Less Respectful
Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.
ServiceTitan
ServiceTitan
7.6
Composite
Score
+78
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Freshdesk, ServiceTitan is:
Less Inspiring
Less Efficient
Less Reliable
Worse at Training
Worse at Support
Less Innovative
ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.
Salesforce.com Inc
Salesforce Field Service
7.5
Composite
Score
+83
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Freshdesk, Salesforce Field Service is:
Less Transparent
Worse at Training
Harder to Implement
Harder to Use
Harder to Customize
Less Reliable
Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.
Workiz Inc
Workiz
7.0
Composite
Score
+81
Emotional
Footprint
45
Reviews
Reviews Say
Compared to Freshdesk, Workiz is:
Less Inspiring
Less Innovative
Harder to Customize
Worse at Training
Harder to Implement
Less Reliable
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
Microsoft Corporation
Dynamics 365 Field Service
7.0
Composite
Score
+73
Emotional
Footprint
24
Reviews
Reviews Say
Compared to Freshdesk, Dynamics 365 Field Service is:
Less Transparent
Less Reliable
Less Inspiring
Less Efficient
Less Caring
Worse at Integrating
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.
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