Oracle

Oracle Field Service

Composite Score

7.2 /10

CX Score

7.4 /10

12 Reviews Write a Review

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What is Oracle Field Service?

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

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Oracle Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 90%
Conflict Resolution:: 81%
Strategy & Innovation:: 82%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Field Service?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Generous Negotitation
Friendly Negotiation
Reliable

Feature Ratings

Average 82

Application Integration

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Field Service Workflow Management

Field Sales Enablement

Dispatch Management

Quotes and Estimates

Service Scheduling

Mobile App

Online Booking

Billing and Invoice Management

Vendor Capability Ratings

Average 77

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Oracle Field Service Reviews

Prakriti B.

Role: Consultant
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Sales training Team Approved

Likeliness to Recommend

9 /10

What differentiates Oracle Field Service from other similar products?

N/a I was not around for implementation

What is your favorite aspect of this product?

AI-powered scheduling and optimization feature

What do you dislike most about this product?

complex user interface for sales

What recommendations would you give to someone considering this product?

The platform has a steep learning curve- know before getting

Pros

Performance Enhancing
Includes Product Enhancements
Security Protects
Helps Innovate

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2025

solid tool if you need something that just works

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Enables Productivity
Saves Time
Client Friendly Policies

Cons

Less Efficient Service
Less Caring
Leverages Incumbent Status

Aditya K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Robust Features, but Integration Challenges.

Likeliness to Recommend

8 /10

What differentiates Oracle Field Service from other similar products?

Oracle Field Service stands out from competitors with its AI-driven optimization for scheduling, real-time visibility into operations, seamless integration with other systems, a user-friendly mobile app, customer-centric features, scalability for growing businesses, and highly customizable workflows tailored to unique organizational needs.

What is your favorite aspect of this product?

My favorite aspect of Oracle Field Service is its AI-powered scheduling and optimization feature, which significantly reduces travel time and enhances resource allocation, leading to improved efficiency and customer satisfaction.

What do you dislike most about this product?

What I dislike most about Oracle Field Service is that its user interface can feel somewhat complex and overwhelming at times, which may hinder user adoption and require additional training for effective use.

What recommendations would you give to someone considering this product?

For someone considering Oracle Field Service, I recommend investing time in thorough training for your team to ensure they’re comfortable with the interface. Additionally, take advantage of the customization options to tailor the system to your specific workflows. Finally, engage with the support team early on to address any integration challenges and optimize the setup process.

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Caring

Oracle Field Service

What is Oracle Field Service?

Company Details

Book a Free Demo Today!

Oracle Field Service Ratings

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Oracle Field Service?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Oracle Field Service Reviews

Prakriti B.

Sales training Team Approved

Likeliness to Recommend

Pros

solid tool if you need something that just works

Likeliness to Recommend

Pros

Cons

Aditya K.

Robust Features, but Integration Challenges.

Likeliness to Recommend

Pros

Most Popular Oracle Field Service Comparisons

Workiz

Freshdesk

Dynamics 365 Field Service

ServiceTitan

Field Nation

Salesforce Field Service

Feature Ratings

Application Integration

Field Service Knowledge Management

Dashboards, Analytics and Reporting

Field Service Workflow Management

Field Sales Enablement

Dispatch Management

Quotes and Estimates

Service Scheduling

Mobile App

Online Booking

Billing and Invoice Management

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness