Field Service Management
Top Freshdesk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

8.8

Composite
Score

+93

Emotional
Footprint

32

Reviews

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Best Alternatives and Competitors to Freshdesk

Compare how Freshdesk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Workiz Inc

Workiz

8.3

Composite
Score

+84

Emotional
Footprint

48

Reviews

Reviews Say

Compared to Freshdesk, Workiz is:

Less Inspiring

Less Innovative

Harder to Customize

Worse at Support

Worse at Training

Worse at Integrating

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Field Nation

Field Nation

8.1

Composite
Score

+86

Emotional
Footprint

21

Reviews

Reviews Say

Compared to Freshdesk, Field Nation is:

More Efficient

Less Transparent

Less Reliable

Less Innovative

Worse at Training

Worse at Support

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ServiceTitan

ServiceTitan

8.0

Composite
Score

+75

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Freshdesk, ServiceTitan is:

Less Inspiring

Less Innovative

Less Efficient

Worse at Support

Less Reliable

Worse at Training

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In Partnership with SelectHub

WorkTrek

WorkTrek

7.9

Composite
Score

+92

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Freshdesk, WorkTrek is:

Less Transparent

Less Respectful

Worse at Training

Harder to Customize

Less Efficient

Worse at Support

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In Partnership with SelectHub

Jobber

Jobber

7.8

Composite
Score

+92

Emotional
Footprint

18

Reviews

Reviews Say

Compared to Freshdesk, Jobber is:

Less Inspiring

Worse at Integrating

Less Innovative

Less Caring

Worse at Support

Harder to Customize

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Salesforce.com Inc

Salesforce Field Service

7.5

Composite
Score

+79

Emotional
Footprint

18

Reviews

Reviews Say

Compared to Freshdesk, Salesforce Field Service is:

Less Transparent

Less Caring

Less Reliable

Worse at Training

Less Inspiring

Less Respectful

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Oracle

Oracle Field Service

7.4

Composite
Score

+86

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Freshdesk, Oracle Field Service is:

Less Caring

Less Efficient

Less Respectful

Harder to Use

Worse at Support

Worse at Training

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Microsoft Corporation

Dynamics 365 Field Service

7.3

Composite
Score

+77

Emotional
Footprint

27

Reviews

Reviews Say

Compared to Freshdesk, Dynamics 365 Field Service is:

Less Transparent

Less Reliable

Worse at Integrating

Less Efficient

Less Caring

Harder to Customize

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Skedulo

Skedulo

5.8

Composite
Score

+55

Emotional
Footprint

17

Reviews

Reviews Say

Compared to Freshdesk, Skedulo is:

Less Inspiring

Less Respectful

Less Transparent

Less Efficient

Less Caring

Less Reliable

Get Demo
In Partnership with SelectHub

Most Popular Freshdesk Comparisons