Field Service Management
Top Freshdesk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

7.9

Composite
Score

+88

Emotional
Footprint

24

Reviews

Best Alternatives and Competitors to Freshdesk

Compare how Freshdesk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

WorkTrek

WorkTrek

8.0

Composite
Score

+91

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Freshdesk, WorkTrek is:

More Inspiring

Less Respectful

Less Transparent

Harder to Use

Worse at Training

Harder to Customize

Field Nation

Field Nation

7.9

Composite
Score

+86

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Freshdesk, Field Nation is:

More Efficient

More Respectful

Less Transparent

Less Innovative

Less Reliable

Worse at Training

Jobber

Jobber

7.7

Composite
Score

+87

Emotional
Footprint

13

Reviews

Reviews Say

Compared to Freshdesk, Jobber is:

Less Innovative

Less Caring

Less Inspiring

Harder to Implement

Less Respectful

Worse at Integrating

ServiceTitan

ServiceTitan

7.6

Composite
Score

+78

Emotional
Footprint

22

Reviews

Reviews Say

Compared to Freshdesk, ServiceTitan is:

Less Inspiring

Less Efficient

Less Reliable

Worse at Training

Worse at Support

Less Innovative

Salesforce.com Inc

Salesforce Field Service

7.5

Composite
Score

+83

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Freshdesk, Salesforce Field Service is:

Less Transparent

Worse at Training

Harder to Use

Harder to Implement

Harder to Customize

Worse at Support

Microsoft Corporation

Dynamics 365 Field Service

7.0

Composite
Score

+74

Emotional
Footprint

23

Reviews

Reviews Say

Compared to Freshdesk, Dynamics 365 Field Service is:

Less Transparent

Less Inspiring

Less Innovative

Worse at Integrating

Less Efficient

Less Reliable

Workiz Inc

Workiz

7.0

Composite
Score

+81

Emotional
Footprint

45

Reviews

Reviews Say

Compared to Freshdesk, Workiz is:

Less Inspiring

Less Innovative

Harder to Customize

Worse at Training

Harder to Implement

Worse at Integrating

Most Popular Freshdesk Comparisons