Top Intercom Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Common Features
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
9.1
Composite
Score
+96
Emotional
Footprint
109
Reviews
Best Alternatives and Competitors to Intercom
Compare how Intercom stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Tidio
Tidio
9.1
Composite
Score
+98
Emotional
Footprint
62
Reviews
Reviews Say
Compared to Intercom, Tidio is:
More Efficient
More Transparent
More Caring
More Reliable
More Inspiring
Worse at Training
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
ManyChat
Manychat
8.6
Composite
Score
+91
Emotional
Footprint
43
Reviews
Reviews Say
Compared to Intercom, Manychat is:
Less Innovative
Less Transparent
Less Inspiring
Less Efficient
Harder to Use
Worse at Integrating
Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.
Salesloft, Inc
Drift Conversation Cloud
8.5
Composite
Score
+95
Emotional
Footprint
50
Reviews
Reviews Say
Compared to Intercom, Drift Conversation Cloud is:
More Efficient
More Respectful
Less Transparent
Worse at Support
Worse at Integrating
Harder to Use
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
LiveChat
LiveChat ChatBot
8.4
Composite
Score
+83
Emotional
Footprint
137
Reviews
Reviews Say
Compared to Intercom, LiveChat ChatBot is:
Less Innovative
Less Transparent
Less Inspiring
Less Caring
Less Reliable
Worse at Training
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Dialogflow
8.4
Composite
Score
+92
Emotional
Footprint
52
Reviews
Reviews Say
Compared to Intercom, Dialogflow is:
More Efficient
Harder to Customize
Harder to Use
Worse at Integrating
Worse at Training
Less Innovative
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Birdeye
Birdeye
8.3
Composite
Score
+96
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Intercom, Birdeye is:
More Efficient
Better at Support
More Caring
More Inspiring
Less Innovative
Harder to Implement
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Infobip
Infobip Conversations
8.2
Composite
Score
+98
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Intercom, Infobip Conversations is:
Easier to Implement
Better at Support
More Efficient
Easier to Customize
More Caring
Less Innovative
Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app.
Freshworks
Freshchat
8.0
Composite
Score
+84
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Intercom, Freshchat is:
Less Inspiring
Less Innovative
Less Efficient
Less Caring
Harder to Customize
Less Respectful
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
HubSpot
Hubspot Live Chat
8.0
Composite
Score
+92
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Intercom, Hubspot Live Chat is:
Less Innovative
Less Caring
Harder to Use
Harder to Customize
Less Respectful
Harder to Implement
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Laiye
Laiye Chatbot
7.9
Composite
Score
+94
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Intercom, Laiye Chatbot is:
More Efficient
Less Caring
Harder to Implement
Less Reliable
Harder to Use
Worse at Training
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Jio Haptik Technologies Limited
Haptik
7.8
Composite
Score
+93
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Intercom, Haptik is:
Worse at Training
Harder to Use
Harder to Implement
Less Innovative
Worse at Support
Worse at Integrating
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Ada
Ada
7.7
Composite
Score
+81
Emotional
Footprint
36
Reviews
Reviews Say
Compared to Intercom, Ada is:
Less Transparent
Less Inspiring
Less Reliable
Worse at Integrating
Less Innovative
Harder to Customize
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
LivePerson
LivePerson Conversational Cloud
7.2
Composite
Score
+77
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Intercom, LivePerson Conversational Cloud is:
Less Innovative
Less Caring
Less Efficient
Worse at Training
Less Inspiring
Less Reliable
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.
Chatfuel
Chatfuel
7.2
Composite
Score
+79
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Intercom, Chatfuel is:
Less Transparent
Less Respectful
Less Caring
Worse at Training
Harder to Customize
Worse at Support
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Moveworks
Moveworks
7.0
Composite
Score
+67
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Intercom, Moveworks is:
Less Reliable
Less Innovative
Less Efficient
Less Inspiring
Harder to Customize
Less Transparent
Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.
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