Chatbots
Top Freshchat Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

8.0

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Score

+85

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34

Reviews

Best Alternatives and Competitors to Freshchat

Compare how Freshchat stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Intercom

Intercom

9.1

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Score

+96

Emotional
Footprint

109

Reviews

Reviews Say

Compared to Freshchat, Intercom is:

More Inspiring

More Efficient

More Innovative

More Caring

Easier to Customize

More Reliable

Tidio

Tidio

9.1

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Score

+98

Emotional
Footprint

62

Reviews

Reviews Say

Compared to Freshchat, Tidio is:

More Inspiring

More Efficient

More Caring

More Reliable

Easier to Customize

More Innovative

ManyChat

Manychat

8.6

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Score

+91

Emotional
Footprint

43

Reviews

Reviews Say

Compared to Freshchat, Manychat is:

More Inspiring

More Caring

Easier to Customize

More Efficient

More Reliable

Less Transparent

Salesloft, Inc

Drift Conversation Cloud

8.5

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Score

+95

Emotional
Footprint

50

Reviews

Reviews Say

Compared to Freshchat, Drift Conversation Cloud is:

More Inspiring

More Efficient

More Innovative

More Respectful

More Caring

Easier to Customize

LiveChat

LiveChat ChatBot

8.4

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Score

+83

Emotional
Footprint

137

Reviews

Reviews Say

Compared to Freshchat, LiveChat ChatBot is:

More Inspiring

More Efficient

Easier to Customize

Easier to Implement

Less Transparent

Less Innovative

Google

Dialogflow

8.4

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Score

+92

Emotional
Footprint

52

Reviews

Reviews Say

Compared to Freshchat, Dialogflow is:

More Inspiring

More Efficient

More Respectful

More Reliable

Better at Support

More Innovative

Birdeye

Birdeye

8.3

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Score

+96

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Freshchat, Birdeye is:

More Inspiring

More Efficient

More Caring

Better at Support

Easier to Customize

More Innovative

Infobip

Infobip Conversations

8.2

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Score

+98

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Freshchat, Infobip Conversations is:

More Inspiring

More Efficient

Easier to Implement

Easier to Customize

More Caring

Better at Support

HubSpot

Hubspot Live Chat

8.0

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Score

+92

Emotional
Footprint

20

Reviews

Reviews Say

Compared to Freshchat, Hubspot Live Chat is:

More Inspiring

More Reliable

More Efficient

Better at Training

Less Innovative

Harder to Use

Laiye

Laiye Chatbot

7.9

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Score

+94

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Freshchat, Laiye Chatbot is:

More Inspiring

More Efficient

More Innovative

Easier to Customize

Better at Support

More Respectful

Ada

Ada

7.7

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Score

+81

Emotional
Footprint

36

Reviews

Reviews Say

Compared to Freshchat, Ada is:

More Inspiring

More Efficient

Easier to Implement

Better at Support

More Caring

Less Transparent

Jio Haptik Technologies Limited

Haptik

7.4

Composite
Score

+93

Emotional
Footprint

14

Reviews

Reviews Say

Compared to Freshchat, Haptik is:

More Inspiring

More Reliable

More Efficient

More Caring

More Transparent

Worse at Training

LivePerson

LivePerson Conversational Cloud

7.2

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Score

+77

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Freshchat, LivePerson Conversational Cloud is:

More Inspiring

Less Innovative

Less Transparent

Worse at Training

Less Caring

Less Reliable

Chatfuel

Chatfuel

7.2

Composite
Score

+79

Emotional
Footprint

12

Reviews

Reviews Say

Compared to Freshchat, Chatfuel is:

More Inspiring

Less Transparent

Less Respectful

Worse at Training

Less Caring

Worse at Support

Moveworks

Moveworks

7.0

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Score

+67

Emotional
Footprint

11

Reviews

Reviews Say

Compared to Freshchat, Moveworks is:

More Caring

Less Reliable

Less Innovative

Less Efficient

Less Transparent

Harder to Customize

Most Popular Freshchat Comparisons