Top Freshchat Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
Common Features
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
8.1
Composite
Score
+88
Emotional
Footprint
51
Reviews
Best Alternatives and Competitors to Freshchat
Compare how Freshchat stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Intercom
Intercom
9.1
Composite
Score
+98
Emotional
Footprint
140
Reviews
Reviews Say
Compared to Freshchat, Intercom is:
More Inspiring
Easier to Customize
More Caring
Better at Training
Better at Support
More Respectful
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Tidio
Tidio
9.1
Composite
Score
+99
Emotional
Footprint
93
Reviews
Reviews Say
Compared to Freshchat, Tidio is:
More Inspiring
More Efficient
More Caring
More Respectful
More Transparent
More Innovative
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Customer Experience Agent Studio
8.7
Composite
Score
+94
Emotional
Footprint
68
Reviews
Reviews Say
Compared to Freshchat, Customer Experience Agent Studio is:
More Inspiring
More Efficient
More Respectful
More Innovative
More Caring
More Reliable
Customer Experience Agent Studio (Previously Dialogflow) provides a next-generation platform powered by Gemini to rapidly build, evaluate, and deploy highly personalized conversational agents in days versus weeks.
Text
LiveChat
8.6
Composite
Score
+87
Emotional
Footprint
153
Reviews
Reviews Say
Compared to Freshchat, LiveChat is:
More Inspiring
Easier to Customize
Better at Support
Easier to Implement
More Efficient
Less Transparent
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Birdeye
Birdeye
8.4
Composite
Score
+97
Emotional
Footprint
47
Reviews
Reviews Say
Compared to Freshchat, Birdeye is:
More Inspiring
More Efficient
More Caring
Better at Support
Easier to Use
Easier to Customize
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
HubSpot
Hubspot Live Chat
8.4
Composite
Score
+95
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Freshchat, Hubspot Live Chat is:
More Inspiring
Better at Training
Better at Support
More Transparent
More Efficient
More Respectful
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
ManyChat
Manychat
8.2
Composite
Score
+94
Emotional
Footprint
50
Reviews
Reviews Say
Compared to Freshchat, Manychat is:
More Inspiring
Easier to Customize
More Caring
More Respectful
More Efficient
Better at Support
Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.
Laiye
Laiye Work Execution Platform
8.2
Composite
Score
+95
Emotional
Footprint
42
Reviews
Reviews Say
Compared to Freshchat, Laiye Work Execution Platform is:
More Inspiring
More Efficient
Easier to Customize
More Innovative
More Respectful
Better at Support
Laiye Work Execution Platform (Formerly Laiye AI chatbot) serves as a robust and intelligent foundation for enterprises to manage AI agents across different business scenarios. Manage AI Agents on WEP. Businesses are using AI more than ever; employees now work alongside digital workers powered by AI agents. Moreover, the need for AI to conduct complex tasks rises faster than ever.
Salesloft
Drift
8.0
Composite
Score
+94
Emotional
Footprint
54
Reviews
Reviews Say
Compared to Freshchat, Drift is:
Easier to Customize
More Inspiring
More Caring
Better at Training
More Efficient
More Innovative
Drift AI Chat agent engages visitors with real-time personalized conversations, delivering a better buyer experience and more qualified leads. The Drift Chat agent brings deeper insights to marketers and earlier buyer engagement to sellers — driving efficiency across the entire revenue motion to accelerate growth.
Ada
Ada
7.7
Composite
Score
+84
Emotional
Footprint
39
Reviews
Reviews Say
Compared to Freshchat, Ada is:
Easier to Customize
More Efficient
Easier to Implement
Better at Support
More Respectful
Less Transparent
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
LivePerson
LivePerson Conversational Cloud
7.6
Composite
Score
+84
Emotional
Footprint
34
Reviews
Reviews Say
Compared to Freshchat, LivePerson Conversational Cloud is:
Easier to Customize
Easier to Implement
Easier to Use
Better at Support
Less Innovative
Less Caring
LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.
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