Emotional Footprint Awards 2019
Web Conferencing
SoftwareReviews names Zoho Meeting, PGi GlobalMeet, Join.me, Google Hangouts Meet, and Cisco Webex Meetings as Web Conferencing Emotional Footprint Award Winners.
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Web Conferencing
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
= Outlier
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Zoho
Zoho Meeting
Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.
9.8
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
97
Value Index
VALUE INDEX
PGi
PGi GlobalMeet
GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.
9.5
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Join.me
Join.me
We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.
9.3
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Google Hangouts Meet
Connect with the people that make your business run via HD video, voice or text. You can save money and time on travel, but still get all the benefits of face-to-face contact.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Cisco Systems
Cisco Webex Meetings
Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.
8.7
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
Zoom Video Communications, Inc.
Zoom
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Microsoft
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
8.4
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
BlueJeans
BlueJeans
BlueJeans' platform extends high quality video collaboration beyond the boundaries of specialized conference rooms. Finally, you have access to everyone you want to meet. BlueJeans can bridge together business and consumer video conferencing solutions, enabling you to collaborate more effectively with colleagues, customers, partners, suppliers and your social network.
8.3
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Adobe
Adobe Connect
Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.
8.2
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
LogMeIn
GoToMeeting
GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.
8.0
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Dialpad
UberConference
Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.
8.0
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
LifeSize
Lifesize Cloud
Lifesize Cloud is simply the best way for your entire organization to connect over video when you need to get business done.
7.8
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
AnyMeeting
AnyMeeting
Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.
7.5
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
66
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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