Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

85

Notifications

85

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Antonio P.

  • Role: Consultant
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Reliable, pragmatic and user friendly!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft ecosystem

What is your favorite aspect of this product?

User friendliness, reliability, continuous improvements

What do you dislike most about this product?

Some bugs. File sharing issues, but lately got better

What recommendations would you give to someone considering this product?

100% recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lisa A R.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Let's Chat...Now!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

You can create word, excel and PowerPoint docs in teams and share immediately with co-workers while in chat and making comments.

What is your favorite aspect of this product?

The ease and use. Being in a 100% remote environment, instant access to communication is vital.

What do you dislike most about this product?

I haven't found anything that I dislike.

What recommendations would you give to someone considering this product?

Research the product for all the capabilities and use them!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nasser K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

User-friendly

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It leads to teamwork collaboration through keeping up the communication

What recommendations would you give to someone considering this product?

It's web and video conferencing call is of a good quality and well encrypted with a user-friendly interface

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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