Emotional Footprint Awards 2024
Secure Access Service Edge
SoftwareReviews names Cloudflare, Cisco Umbrella, adam:ONE, Aruba EdgeConnect, and Fortinet FortiSASE as Secure Access Service Edge Emotional Footprint Award Winners.
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Secure Access Service Edge
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
CloudFlare
Cloudflare
Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
9.3
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Cisco Systems
Cisco Umbrella
Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.
9.1
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Aruba Networks
Aruba EdgeConnect
Aruba Edge-to-Cloud Security for the Intelligent Edge. Full visibility, control, and enforcement with a built-in foundation for Zero Trust and SASE frameworks.
8.9
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Fortinet
Fortinet FortiSASE
SASE is the future of converged security and networking. From ZTNA, SWG to cloud-delivered NGFW, the Fortinet platform provides complete readiness for embracing SASE. SASE Solution - Cloud Delivered Security for Distributed Networks
8.6
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
ADAMnetworks
adam:ONE
adam:ONE® is a SASE solution focused on Zero Trust connectivity at each network edge. It is compatible with all types of IP network deployments, on-premise or cloud-centric. The system functions without agents, tunnels, proxies or the need to break encryption and is thus also effective for OT. Some of the core elements are: dynamic machine driven allowlisting; egress control by preventing traffic that did not originate with a permitted DNS query, using Don’t Talk to Strangers (DTTS)® and threat intelligence aggregation (DNSharmony®).
8.4
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
CATO Networks
Cato SASE Cloud
Cato SASE cloud is a global converged cloud-native service that securely and optimally connects all branches, datacenters, people, and clouds. Cato can be gradually deployed to replace or augment legacy network services and security point solutions.
8.4
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Palo Alto Networks
Prisma Access
Prisma SASE is the secure foundation for agile, cloud-enabled organizations. Prisma SASE converges best-of-breed security with best-of-breed next-gen SD-WAN into the cloud-delivered platform. It consolidates multiple point products, including ZTNA, Cloud SWG, CASB, FWaaS, and SD-WAN, into a single integrated service, reducing network and security complexity while increasing organizational agility. Prisma SASE secures all apps used by your hybrid workforce, regardless of whether users are remote, mobile, or working from a branch office. Our proven cloud-delivered security services leverage ML-powered threat prevention.
8.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Broadcom
VMware SASE
VMware SASE Platform provides secure, reliable, and optimized access to traditional and new applications for mobile clients, branches, and campuses with a single, holistic solution. The secure access service edge (SASE) platform that converges cloud networking and cloud security service to deliver flexibility, agility, and scale for enterprises of all sizes.
8.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Zscaler
Zscaler Zero Trust Exchange
As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on—VPNs and firewalls—fail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Lookout Inc
Lookout Secure Access Service Edge
With users everywhere and apps and data in the cloud, work no longer occurs in designated locations. But this means the legacy perimeter is insufficient. To protect anywhere, anytime access to apps and data, you need security that is software-defined and cloud-delivered in order to regain the visibility and controls you once had.
7.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Netskope
Netskope One
Netskope One is a cloud-native platform that offers converged security and networking services to enable your Secure Access Services Edge (SASE) and Zero Trust transformation. Using its patented Zero Trust Engine, Intelligent Security Services Edge (SSE) components, and the NewEdge network, Netskope One makes it easy for you to defend your business and protect your valuable data while delivering a phenomenal user experience.
7.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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