Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
96%
Conflict Resolution:
95%
Strategy & Innovation:
96%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

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0% Negative
2% Neutral
98% Positive

Pros

  • Transparent
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Collaboration

89

Social Media Channel Integration Inbound

87

Publishing

86

Audience Segmentation

86

Dashboards and Reporting

85

Visual Analytics

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Breadth of Features

85

Ease of Data Integration

85

Usability and Intuitiveness

85

Vendor Support

84

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Zoho Social Reviews

Arinda J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

All social handles in one tool

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The newly added feature of Google Business profiles and TIKTOK at no extra cost and the ability to export report for offline reading

What is your favorite aspect of this product?

It is easy to integrate all social media tools even when you are a new beginner.

What do you dislike most about this product?

I have not seen any issue yet but they should consider reducing the pricing because the software becomes more expensive in the long run.

What recommendations would you give to someone considering this product?

I would recommend one to use the tool because it easy to manage social media tools in this tool than any other

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Joy K.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy, and accessible at a fair price

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social's uniquely straightforward layout makes it exceptionally easy to use. The extensive analytics and reporting features allow for effortless tracking of crucial KPIs. The scheduling feature has brought much-needed organization to our content calendar, ensuring consistent and punctual posts. Moreover, the robust collaboration tools enhance team synergy, making Zoho Social an indispensable tool for optimizing our social media strategy.

What is your favorite aspect of this product?

This platform serves as a comprehensive solution for all your social media requirements. As they provide an all-inclusive service, they strive to offer versatile options for posting. If the content, be it image or text, exceeds the limit, they promptly notify you about the specific social media platform that might encounter a problem, along with a suitable resolution. It's indeed an excellent, comprehensive solution for all your necessities.

What do you dislike most about this product?

I perceive the bulk scheduler to be somewhat restrictive. It seems that once you've scheduled around 350 posts, the system may prevent further use of the bulk scheduling feature. If you're planning to schedule a large number of posts daily, reaching this 350-post limit can happen quite quickly.

What recommendations would you give to someone considering this product?

It is a good tool supporting multiple social media tools from one place and at a fair price

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Emily T.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Zoho is perfect for Digital Marketing

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Thanks to Zoho Social, we no longer have to worry about managing our social network accounts. We were able to increase interaction with our content strategy because to the detailed data. Because of the cooperative features, team members were able to work together more effectively, leading to greater output. The impact that Zoho Social has had on our company's social media presence has been substantial in driving our growth.

What is your favorite aspect of this product?

You may use the mobile app that comes with Zoho Social, or you can use Chrome to access it effortlessly. Not only are the features comparable with the market, but they are also improving daily. With its high-functioning features, you may maximize the price plans, which are fairly liberal. Among the most robust social media management solutions I've seen, Zoho Social has all the essential and advanced tools needed to support a company's expansion.

What do you dislike most about this product?

There aren't a ton of options when it comes whole connecting it to other apps and platforms, and that's a problem with most Zoho products. Although it would be very appreciated if they could enhance this section, we are satisfied with it as our organization is currently using Zoho.

What recommendations would you give to someone considering this product?

When it comes to social networking, one of the most well-managed platforms is Zoho Social. No matter what you need it for—post scheduling or managing your busiest times with its AI-infused "SmartQ" predictions—it will provide. Plus, it's one of the most intuitive platforms, so picking it up won't take long at all. Any type of business, from solopreneurs to large corporations, may benefit from Zoho Social. All you have to do is pick a package that suits your needs. From an integration standpoint, I can say that it works well for those that utilize Zoho products in general. I strongly advise everyone to do it!

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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