Zoho

Zoho Commerce

Composite Score

7.4 /10

CX Score

7.5 /10

12 Reviews Write a Review

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What is Zoho Commerce?

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.

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Zoho Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 86%
Conflict Resolution:: 86%
Strategy & Innovation:: 83%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Commerce?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Predictive Recommendations

Catalog Management

Retargeting Capabilities

Reporting and Analytics

Payment Processing

Content Management

Integrated Search

Order Portal

Order Management

Content Localization

Microsite Management

Vendor Capability Ratings

Average 81

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Quality of Features

Zoho Commerce Reviews

Faraz A.

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2024

User-friendly product!!

Likeliness to Recommend

6 /10

What differentiates Zoho Commerce from other similar products?

Zoho Commerce seamlessly integrates with other Zoho products like Zoho CRM, Zoho Books, Zoho Inventory, and Zoho Analytics. This creates a unified business environment, enhancing productivity and reducing the need for third-party integrations. Zoho Commerce offers competitive pricing, often making it a more affordable option compared to other e-commerce platforms, especially for small to medium-sized businesses.

What is your favorite aspect of this product?

My favourite aspect about this product is that the platform provides a range of customizable templates and extensive design options, allowing businesses to create a unique and professional online store without extensive coding knowledge.

What do you dislike most about this product?

One thing that I dislike about this product is that the SEO tools provided by Zoho Commerce might not be as robust or comprehensive as those offered by specialized SEO platforms.

What recommendations would you give to someone considering this product?

Spend time learning the platform through Zoho’s extensive documentation, tutorials, and community forums. This can help you make the most of the advanced features and customization options. Keep your store updated with the latest product information, prices, and promotional offers. Regularly maintain your website to ensure optimal performance and security.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

NAKKA R.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

User-friendly but pricey; features may fall short.

Likeliness to Recommend

9 /10

What differentiates Zoho Commerce from other similar products?

Zoho Commerce is tightly integrated with other Zoho applications, such as Zoho CRM, Zoho Books, Zoho Inventory, and Zoho Marketing Automation. This allows for seamless data flow and unified management across various business functions.

What is your favorite aspect of this product?

Secure infrastructure with SSL encryption ensuring the safety of customer data and transactions.

What do you dislike most about this product?

Everything is good till now.

What recommendations would you give to someone considering this product?

Implement dynamic pricing strategies to adjust prices based on demand and competition, testing different approaches to optimize profitability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

.Kim M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Perfectly integrates perfectly other Zoho tools.

Likeliness to Recommend

7 /10

What differentiates Zoho Commerce from other similar products?

Zoho Commerce integrates with other Zoho tools that we use, including the Zoho CRM. Zoho Commerce also has more of a focus on monile commerce than many of its competitors.

What is your favorite aspect of this product?

My favorite aspect of Zoho Commerce is that it integrates perfectly with other Zoho tools that we use such as Zoho CRM.

What do you dislike most about this product?

It does not have advanced features or customization options like Shopify Plus or Big Commerce.

What recommendations would you give to someone considering this product?

If you use a lot of other Zoho tools like their CRM then consider Zoho Commerce first, especially if you don't need a lot of customizations or advanced features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Zoho Commerce

What is Zoho Commerce?

Company Details

Book a Free Demo Today!

Zoho Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Zoho Commerce Reviews

Faraz A.

User-friendly product!!

Likeliness to Recommend

Pros

NAKKA R.

User-friendly but pricey; features may fall short.

Likeliness to Recommend

Pros

.Kim M.

Perfectly integrates perfectly other Zoho tools.

Likeliness to Recommend

Pros

Feature Ratings

Predictive Recommendations

Catalog Management

Retargeting Capabilities

Reporting and Analytics

Payment Processing

Content Management

Integrated Search

Order Portal

Order Management

Content Localization

Microsite Management

Vendor Capability Ratings

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Quality of Features