Zoho Assist Logo Award Winner Product Badge
Zoho Assist Logo Award Winner Product Badge
Zoho

Zoho Assist

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho Assist
8.8 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

92 Plan to Renew

8
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
99%
Negotiation and Contract:
98%
Conflict Resolution:
100%
Strategy & Innovation:
98%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Remote Control

92

Real User Monitoring

89

Remote Support

89

Augmented Reality Remote Assistance

87

Audit Management

86

Intelligence Reports

85

Web & Desktop Conferencing

85

Attended and Unattended Remote Access

85

Discovery

82

Role-Based Access Controls

79

Vendor Capability Ratings

Average 86

Ease of Data Integration

91

Ease of IT Administration

91

Ease of Implementation

90

Business Value Created

88

Breadth of Features

86

Usability and Intuitiveness

86

Quality of Features

86

Vendor Support

83

Ease of Customization

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Zoho Assist Reviews

  • Role: Finance
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Great product with all the features we need.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, Easy to Implement. Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

cost effective wide options to features api accepted

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

it mostly satisfies my needs, so currently no dislikes

What recommendations would you give to someone considering this product?

if you are looking for a simple but powerful in features.definitely consider this one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Pricey and easy to deploy and implement

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

Zoho assist integrates well with Intercom and Zoho desk where a session can be directed right from the chat tool and the integration does not require technical knowledge

What is your favorite aspect of this product?

I like the pricing of the tool, despite the larger amount of features in the tool, the tool is priced fairly that our support operators can all use it at the single license pricing. Also the tool is fast easy and secure. Zoho assist also allows transferring of files remotely from any computer without using intermediate storage like USB and or any FTP tool

What do you dislike most about this product?

It requires a stable internet connection to work properly. Session recording takes a lot of time to complete using Zoho assist tool which makes it hard to have the recorded event exported.

What recommendations would you give to someone considering this product?

Yes, I would recommend the tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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