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Zoho Assist Logo Award Winner Product Badge
Zoho

Zoho Assist

8.6 /10
Category
Zoho Assist
8.6 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Remote Control

93

Remote Support

88

Real User Monitoring

87

Augmented Reality Remote Assistance

84

Attended and Unattended Remote Access

83

Web & Desktop Conferencing

83

Intelligence Reports

82

Audit Management

82

Discovery

79

Role-Based Access Controls

75

Vendor Capability Ratings

Average 85

Ease of Data Integration

91

Ease of IT Administration

90

Ease of Implementation

89

Business Value Created

88

Breadth of Features

85

Usability and Intuitiveness

85

Quality of Features

84

Vendor Support

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Availability and Quality of Training

80

Zoho Assist Reviews

Ethan K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Our teams are more efficient using Zoho Assist

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

Thanks to its seamless interaction with the rest of Zoho, this tool makes it easy to connect with and assist clients with just a single click. I enjoy Zoho Assist because the user interface is straightforward and easy to browse across all of my devices.

What is your favorite aspect of this product?

Zoho Assist is a web-based, no-installation remote assistance and unattended access solution; with it, I can access PCs and mobile devices remotely in a safe, dependable, and hassle-free manner.

What do you dislike most about this product?

The only ways to communicate with customers were through chat, phone, or meeting; however, I've heard that this is being worked on.

What recommendations would you give to someone considering this product?

With Zoho Assist, we are able to manage all of our tools from a single provider; it works flawlessly and makes it simple for our customers to ask for help when they need it.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Suhail k.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Remote assistance tool

Likeliness to Recommend

7 /10

What differentiates Zoho Assist from other similar products?

Zoho Assist is the very simple and useful remote assistance tool. a minimum configuration is required to start using it.

What is your favorite aspect of this product?

Attended and unattended zoho assit license both works very well. my favorite aspects in zoho assist are session recording and auditing, the console has MFA which adds extra layers of security.

What do you dislike most about this product?

nothing to dislike in zoho assists.

What recommendations would you give to someone considering this product?

it is cost effective solution for remote support management and it more secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Salvador M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Zoho Assist is a fantastic program

Likeliness to Recommend

10 /10

What differentiates Zoho Assist from other similar products?

This program is a cloud-based solution that allows us to have remote control of each of our company's systems. This program has incredible qualities and functions that make it easy for us to control and manage all the computers that are used for company projects, Zoho Assist is a fantastic program that allows us to have assistance and be a support for the operation of my work, in addition to having a direct and immediate interaction with each of the workers who control these machines by means of voy and video chats.

What is your favorite aspect of this product?

I am very happy to have the help of this program, since it is possible that this is more practical and efficient to carry out the control and administration of technicians very satisfactorily, Zoho Assist is a program that has a long list of options to offer us the most complete work development, among my favorites are the possibilities of remotely assisting my entire system as well as the transfer of the multiple files of our work, that is to say that with the help of this program the productivity of my work does not stop.

What do you dislike most about this product?

The fact that this program is based on the cloud implies having a good internet so that it can be used without any problem, otherwise the program will not run its best version, what I mean is that the program can be very slow and it belies if the internet flow is not constant enough to respond to the demand for the software, the dependency is very high and even somewhat annoying, since it is not possible to enjoy its functions when there are no difficulties with the network.

What recommendations would you give to someone considering this product?

Zoho Assist is one of the programs that will allow you to have a really complete connection with each of your company's computers. It becomes easier to manage through this means when a program offers you the ability to have live chats and recordings of this , as well as the inclusion of assistance, administrators and IT technical support, this program is one hundred percent recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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