What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Zoho Assist Reviews
Ethan K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Our teams are more efficient using Zoho Assist
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Thanks to its seamless interaction with the rest of Zoho, this tool makes it easy to connect with and assist clients with just a single click. I enjoy Zoho Assist because the user interface is straightforward and easy to browse across all of my devices.
What is your favorite aspect of this product?
Zoho Assist is a web-based, no-installation remote assistance and unattended access solution; with it, I can access PCs and mobile devices remotely in a safe, dependable, and hassle-free manner.
What do you dislike most about this product?
The only ways to communicate with customers were through chat, phone, or meeting; however, I've heard that this is being worked on.
What recommendations would you give to someone considering this product?
With Zoho Assist, we are able to manage all of our tools from a single provider; it works flawlessly and makes it simple for our customers to ask for help when they need it.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Suhail k.
- Role: Information Technology
- Industry: Construction
- Involvement: Initial Implementation
Submitted Aug 2023
Remote assistance tool
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
Zoho Assist is the very simple and useful remote assistance tool. a minimum configuration is required to start using it.
What is your favorite aspect of this product?
Attended and unattended zoho assit license both works very well. my favorite aspects in zoho assist are session recording and auditing, the console has MFA which adds extra layers of security.
What do you dislike most about this product?
nothing to dislike in zoho assists.
What recommendations would you give to someone considering this product?
it is cost effective solution for remote support management and it more secure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Salvador M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2023
Zoho Assist is a fantastic program
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
This program is a cloud-based solution that allows us to have remote control of each of our company's systems. This program has incredible qualities and functions that make it easy for us to control and manage all the computers that are used for company projects, Zoho Assist is a fantastic program that allows us to have assistance and be a support for the operation of my work, in addition to having a direct and immediate interaction with each of the workers who control these machines by means of voy and video chats.
What is your favorite aspect of this product?
I am very happy to have the help of this program, since it is possible that this is more practical and efficient to carry out the control and administration of technicians very satisfactorily, Zoho Assist is a program that has a long list of options to offer us the most complete work development, among my favorites are the possibilities of remotely assisting my entire system as well as the transfer of the multiple files of our work, that is to say that with the help of this program the productivity of my work does not stop.
What do you dislike most about this product?
The fact that this program is based on the cloud implies having a good internet so that it can be used without any problem, otherwise the program will not run its best version, what I mean is that the program can be very slow and it belies if the internet flow is not constant enough to respond to the demand for the software, the dependency is very high and even somewhat annoying, since it is not possible to enjoy its functions when there are no difficulties with the network.
What recommendations would you give to someone considering this product?
Zoho Assist is one of the programs that will allow you to have a really complete connection with each of your company's computers. It becomes easier to manage through this means when a program offers you the ability to have live chats and recordings of this , as well as the inclusion of assistance, administrators and IT technical support, this program is one hundred percent recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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