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Zoho Assist Logo Award Winner Product Badge
Zoho

Zoho Assist

8.6 /10
Category
Zoho Assist
8.6 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Remote Control

93

Remote Support

88

Real User Monitoring

87

Augmented Reality Remote Assistance

84

Attended and Unattended Remote Access

83

Web & Desktop Conferencing

83

Intelligence Reports

82

Audit Management

82

Discovery

79

Role-Based Access Controls

75

Vendor Capability Ratings

Average 85

Ease of Data Integration

91

Ease of IT Administration

90

Ease of Implementation

89

Business Value Created

88

Breadth of Features

85

Usability and Intuitiveness

85

Quality of Features

84

Vendor Support

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Availability and Quality of Training

80

Zoho Assist Reviews

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

The most effective remote access tool

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

To remotely access co-workers' terminals, our company uses Zoho Assist, such as those in a different city than the headquarters, to provide remote assistance and help resolve any issues that may arise.

What is your favorite aspect of this product?

With the help of Zoho Assist, we were able to streamline our remote support for our coworkers, making it easier than ever to provide them with assistance when they needed it. We were also able to assist them in resolving issues with their equipment that were limiting their productivity.

What do you dislike most about this product?

Using Zoho Assist causes a significant slowdown in my computer's response time and a noticeable increase in the amount of time it takes for other programs to complete their own tasks in the background.

What recommendations would you give to someone considering this product?

To assist them in the event of an app crash or internet connection issue; With Zoho Assist, I can quickly and easily collaborate with coworkers by sharing the screen, transferring files, chatting, and even taking control of the computer.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Acts with Integrity

Anton K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

An all-in-one suite of productivity apps

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

By offering a suite of applications in one convenient location, Zoho helps companies with a wide range of administrative tasks. Because of the excellent integration between the numerous tools, users don't have to waste time switching between applications to get the job done.

What is your favorite aspect of this product?

This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.

What do you dislike most about this product?

Although Zoho One provides access to a wide variety of software, it is not without drawbacks. These include bad customer service, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.

What recommendations would you give to someone considering this product?

Zoho One is an all-in-one business solution that provides a plethora of useful features. The tools work together seamlessly, and I never had to flip between them to use their individual functions.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Acts with Integrity

Robert S.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Support and remote access are covered by Zoho

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

Since Zoho Assist is a web-based tool that doesn't call for any installation on the user's end, we can walk them through starting a remote session with just a few clicks; this has greatly simplified and streamlined our remote support processes, which we've been able to improve by a remarkable 85%.

What is your favorite aspect of this product?

The fact that Zoho One includes so many useful tools for such a low price is one of its greatest strengths. It's a huge benefit because we save money by not having to buy each product individually. Additionally, your company may rest easy because of the seamless connectivity across products. Simple to alter and quick to use.

What do you dislike most about this product?

It is important to keep in mind that using Zoho Assist slows down the processing of the computer or device significantly, information loads very slowly step by step, and times to complete any operation are very long.

What recommendations would you give to someone considering this product?

Zoho simplifies running our firm thanks to its centralization of forty or more applications. Because of the built-in compatibility across the various applications, our teams are able to do their work more efficiently.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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