In Partnership With SelectHub
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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In Partnership With SelectHub
Zendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 78%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 80%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Scripting
Customer Service Knowledge Management
Agent Collaboration
Contact Center Integration
Intelligent Search
Customer Service Workflow Management
Analytics and Reporting
Mobile Customer Care
Multi Channel Support
Customer Community Management
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Nitish T.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Integration features is good
What is your favorite aspect of this product?
KB articles and Customer satisfaction review after ticket
What do you dislike most about this product?
Chat feature
What recommendations would you give to someone considering this product?
Just need to integrate with all the RMM tools to make it better
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Kate Eileen T.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Apr 2021
Effective customer service
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk is the solution that offers the best features for optimal and personalized customer service. Allowing to improve communication between the company and its clients. It provides multiple benefits for the company, such as increasing productivity and satisfaction rates. Zendesk's customer support can be highlighted via email, phone line, social media, and real-time chat using an app.
What is your favorite aspect of this product?
The design is quite intuitive and works well in almost any browser. It has an excellent interface with tabs to see several tickets at the same time. It has a built-in efficient phone support for communication with customers. Zendesk offers the advantage of keeping a record on the ticket of all interactions that occur with the customer. It allows to maintain a fluid communication with clients with messaging, live chat and email. Also, it offers the advantage that it can be integrated with numerous applications.
What do you dislike most about this product?
Newer users are often confused when browsing different support tickets and their analysis tool can be a bit fiddly to use.
What recommendations would you give to someone considering this product?
With Zendesk you can provide a more seamless support experience for the user. Being able to interact with customers and stay in communication with them throughout the support ticket process are characteristics that Zendesk effectively brings to the organization.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Katie T.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2021
Quality customer service
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk is an all-in-one customer support platform that has great features for managing customer communication. It allows you to manage customer requests in a timely and efficient manner. It facilitates valuable integrations that have allowed us to improve the productivity of the company, optimize work and share communication with customers in different channels. The plugins make it a versatile and efficient platform. With the implementation of this solution, effective communication with all customers can be achieved.
What is your favorite aspect of this product?
Zendesk allows you to define which fields must be completed on each ticket, if they are required, and customize what type of data must be entered. This ensures that the correct data is captured to help solve the query. It integrates with billing and other platforms so that customer data is available in the app. This information helps the support team to give the correct information to the customer. Supports running reports based on ticket data. This helps you understand what product features need to be improved or added.
What do you dislike most about this product?
Prices can be expensive depending for some companies. The initial setup is a bit tricky for new users.
What recommendations would you give to someone considering this product?
Zendesk is a very effective support tool that I recommend to handle support tickets for small and medium organizations. It is very highly efficient and versatile.
Pros
- Reliable
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
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