Customer Service - Enterprise
Top Zendesk for Service Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

8.4

Composite
Score

+84

Emotional
Footprint

213

Reviews

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Best Alternatives and Competitors to Zendesk for Service

Compare how Zendesk for Service stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Zoho

Zoho Desk

8.8

Composite
Score

+93

Emotional
Footprint

99

Reviews

Reviews Say

Compared to Zendesk for Service, Zoho Desk is:

More Innovative

More Inspiring

More Transparent

More Reliable

More Caring

Easier to Customize

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HubSpot

HubSpot Service Hub

8.8

Composite
Score

+90

Emotional
Footprint

306

Reviews

Reviews Say

Compared to Zendesk for Service, HubSpot Service Hub is:

Better at Training

More Inspiring

More Caring

Better at Support

More Transparent

More Innovative

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Freshworks Inc.

Freshdesk

8.6

Composite
Score

+86

Emotional
Footprint

160

Reviews

Reviews Say

Compared to Zendesk for Service, Freshdesk is:

Better at Training

Easier to Customize

Better at Support

Easier to Use

Easier to Implement

Less Reliable

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Salesforce.com Inc

Salesforce Service Cloud

8.5

Composite
Score

+86

Emotional
Footprint

161

Reviews

Reviews Say

Compared to Zendesk for Service, Salesforce Service Cloud is:

More Innovative

Better at Training

More Inspiring

Less Efficient

Less Reliable

Worse at Integrating

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Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

8.2

Composite
Score

+84

Emotional
Footprint

153

Reviews

Reviews Say

Compared to Zendesk for Service, Microsoft Dynamics 365 for Customer Service is:

More Inspiring

Easier to Customize

More Respectful

Less Efficient

Less Caring

Less Reliable

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Oracle

Oracle Service

7.9

Composite
Score

+89

Emotional
Footprint

64

Reviews

Reviews Say

Compared to Zendesk for Service, Oracle Service is:

More Transparent

Better at Support

More Caring

Better at Training

Easier to Implement

More Innovative

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Most Popular Zendesk for Service Comparisons