In Partnership With SelectHub
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
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In Partnership With SelectHub
Zendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
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Since last award
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Analytics and Reporting
Multi Channel Support
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Franklin M.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2024
Easy to use and reliable for customer support!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out because it's easy to use yet powerful. The interface is simple, making it easy for teams to manage customer support without a steep learning curve. It also integrates well with other tools and gives a clear, unified view of all customer interactions. The automation features help businesses handle more support tickets efficiently, without losing the personal touch.
What is your favorite aspect of this product?
My favorite aspect of zendesk for service is how easy it makes managing customer support. The interface is super intuitive, so even if you're not tech-savvy, you can quickly get the hang of it. Plus, the way it organizes all customer interactions in one place makes it so much easier to keep track and respond faster. In my opinion, it really simplifies the whole process.
What do you dislike most about this product?
What I dislike most about Zendesk is that some of the customization options can be a bit tricky to set up. While it’s easy to use overall, getting everything just right can take a little extra time and effort.
What recommendations would you give to someone considering this product?
If you're considering Zendesk, I’d recommend it for its ease of use and how well it organizes customer support. It's great for keeping everything in one place and responding quickly. Just be ready to spend a bit of time setting up the more advanced features, but once that's done, it’s smooth sailing.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
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Tamika M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Full support for social networks and websites.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The main difference is that Zendesk offers better connectivity with social networks, which helps to collect each of the messages received on social networks in a single inbox and thus address customer requests in an easier way. Zendesk also allows you to work together to handle each of the support tickets, so the entire team of company agents can easily handle each of the requests, divide the tickets among all the agents and thus give a priority response time.
What is your favorite aspect of this product?
I like Zendesk's notification system, this notification system sends alerts to all linked devices and so you can be aware of when you receive new support tickets. Zendesk also offers a live support system, where we can open a live chat with customers through our website, add opening hours for that live chat and closing time, in addition, the live chat system offers a queue function which allows us to serve all customers in an orderly manner. Zendesk has a complete ticket history which allows us to fully track each ticket individually.
What do you dislike most about this product?
Zendesk offers a very complete system for customer service and so far I have not had any problems, I have been able to attend to all tickets for my technology company, managing to attend to new requests from all customers in record time. The platform in general behaves very well and has not given me any problems, it is very complete.
What recommendations would you give to someone considering this product?
My main recommendation is to use Zendesk in conjunction with or integrated with the company's social networks, in order to get the most benefit and be able to attend to many more requests within the same support panel. This integration allows you to add bots to social networks and thus attend to basic requests from customers on social networks.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
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Mark R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Very solid product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It's an industry lead in customer service management
What is your favorite aspect of this product?
Ease of use for customers
What do you dislike most about this product?
Some customer emails never make it through to us
What recommendations would you give to someone considering this product?
Test out multiple products
Pros
- Reliable
- Unique Features
- Saves Time
- Respectful
Cons
- Vendor's Interest First
- Charges for Enhancements
- Vendor Friendly Policies
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