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What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Zendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Intelligent Search
Agent Scripting
Agent Collaboration
Analytics and Reporting
Customer Service Workflow Management
Multi Channel Support
Mobile Customer Care
Customer Community Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Simple and effective to use.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Camille L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Very intuitive even for beginners
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
I've never tried other softwares since I'm new to it but all of the things I had in mind were available on Zendesk! When I think about a way to organize or scale up my work, Zendesk offers it!
What is your favorite aspect of this product?
How easy, intuitive and customizable it is!
What do you dislike most about this product?
There are so many features that I don't even know. I know I just need to follow trainings...
What recommendations would you give to someone considering this product?
I've been helped and pleased no matter if it was sales related or support/features. Everything seems possible!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Faical A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2021
Wonderful product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The ease of the use
What is your favorite aspect of this product?
Calls and tickets are together
What do you dislike most about this product?
So good so far
What recommendations would you give to someone considering this product?
That he will never regret using it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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