Zendesk for Service

What differentiates Zendesk for Service from other similar products?

Zendesk is a set of significant features that provides customer service in a dynamic and satisfying experience. It helps to better understand customer needs and meet their demands effectively. Optimize customer service and modernize the communication process between users. The different Zendesk tools allow for more effective communication with customers and substantially improve the workflow in our department.

What is your favorite aspect of this product?

Zendesk is customizable, making it easier to use. It allows integration with marketing tools to manage email campaigns. It simplifies user assistance, even instructs you how to self-manage your queries and incidents effectively. It has a help center on the web and a discussion forum with the answers to the most common queries. It integrates all the communication channels that we use in the company to communicate with our clients.

What do you dislike most about this product?

The wide variety of options is a bit overwhelming when you are a new user and the implementation costs are considerably high.

What recommendations would you give to someone considering this product?

This platform facilitates effective communication with our clients, in addition to providing the necessary tools to develop effective and quality support to clients. I recommend its implementation.

What differentiates Zendesk for Service from other similar products?

Zendesk is being used in the sales department for its outstanding features that allow us to offer our customers a support ticket solution, which allows us to send tickets for requests for a specific service, making it easier to serve our customers. Provides an analysis system that provides instant data in real time. It allows the company to track individual customer service tickets or more general analytical data.

What is your favorite aspect of this product?

It is easy to use, with a very nice interface. Zendesk keeps a very useful record on the ticket of all interactions that occur with the customer. Supports both receive and broadcast calls. Outgoing calls can be made from the application. It allows quick communication with customers with chat from a widget within Zendesk and also includes support through social networks.

What do you dislike most about this product?

The automated open or closed ticket functionality confuses customers considerably.

What recommendations would you give to someone considering this product?

This platform offers a set of excellent tools that allow you to maintain a personality and efficient customer service. I recommend it.

What differentiates Zendesk for Service from other similar products?

Zendesk has allowed us to interact with customers through the different support requests and on the other hand it is an ideal way to send internal support requests. Facilitates communication to report product bugs. We use Zendesk to handle bug requests. It is a product that allows us interactivity and in turn facilitates the solution of support tickets aimed at different clients.

What is your favorite aspect of this product?

It allows the entire organization to keep important information in one place. It is a very easy to use product and is an excellent support ticket management system. Zendesk has shown us that it has the ability to forward customer emails directly to the support queue while allowing communication internally and with the requester within the same interface.

What do you dislike most about this product?

We often have to review the ticket history to the customer to get the complete history, it is necessary to reduce the handling time. Zendesk makes the work of the company much easier, but we would like to automate the work related to internal tasks. As for the history of support, the use of the product is necessary to have a better idea of the customer's trust to solve their needs.

What recommendations would you give to someone considering this product?

It reduces the resolution time that helps to increase the efficiency of the users, of the processes. For the results of our company we recommend Zendesk for its efficiency and proactivity. I recommend this product because, in addition to providing a support solution, connecting with our customers and communicating better, it is a very good ticketing platform. It allows to integrate self-help tools.