Vendasta

Yesware

Composite Score

7.2 /10

CX Score

6.9 /10

35 Reviews Write a Review

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What is Yesware?

Yesware is an all-in-one sales toolkit that gives you everything you need to prospect, schedule meetings, and follow up - right from your inbox. Yesware provides you the insights you need to make data-driven decisions and spend time where it matters, allowing you to work smarter - not harder.

Company Details

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Awards & Recognition

Yesware won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Yesware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yesware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yesware?

7% Negative

24% Neutral

69% Positive

Pros

Enables Productivity
Respectful
Saves Time
Client Friendly Policies

Cons

Less Generous
Under Delivered
Charges for Enhancements

Feature Ratings

Average 77

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Conversation Coaching

Dialer Integration

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Yesware Reviews

Dave C.

Role: Industry Specific Role
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

A solid tool in the Outreach Toolbox

Likeliness to Recommend

7 /10

What differentiates Yesware from other similar products?

Yesware was one of the first cold email outreach tools that I discovered. They are well known within the industry.

What is your favorite aspect of this product?

Love that they integrate with Gmail and Outlook. It can be hard sometimes to find well built tools that integrate with Outlook.

What do you dislike most about this product?

I think the design and user experience could be improved.

What recommendations would you give to someone considering this product?

They have a a very affordable Pro plan. Take it for a spin.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Vadym B.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

There is no better Outlook email tracking tool

Likeliness to Recommend

8 /10

What differentiates Yesware from other similar products?

In my organization we use Microsoft services, so our default email platform is Outlook and this is why Yesware plays a key role in our day-to-day. The alerts have been helpful in determining our customers' receptivity and interest in our products and services. The platform is intuitive, it has taken us very little time to adapt and start taking advantage of its functionalities. It is lightweight, so it does not slow down our systems. It is quite easy to track emails through Yesware.

What is your favorite aspect of this product?

Yesware is used in my organization for the purpose of proper email tracking, something I really like about this program is how well it syncs with Outlook, as nowadays there are few programs that have this feature, most have a major focus on Gmail. I really like that it alerts me when clients have read the emails we send them and even what links they have opened. The software itself is very easy to use, consumes few resources and very little impact on system performance. The user interface is clean and easy to understand, it does not obstruct navigation for end users.

What do you dislike most about this product?

Yesware does not have the best customer service, it leaves a lot to be desired, luckily the software is not complicated to understand and use. Other than that, I find no problems with the product, it is good.

What recommendations would you give to someone considering this product?

If you are an Outlook user and your company is in need of effective email tracking, you should look no further, Yesware is the tool you are looking for. Taking the free trial will allow you to enjoy 40 days as a user and evaluate if it is what you need before making the investment. Tracking email has allowed us to better determine the interests of our customers in the products and services we offer, in order to send the most appropriate promotions and generate more successful sales and therefore, more revenue to the company. It is worth it.

Pros

Reliable
Efficient Service
Caring
Saves Time

Siddiq K.

Role: Sales Marketing
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great Product, Best for SMB fims

Likeliness to Recommend

10 /10

What differentiates Yesware from other similar products?

The open Rate and click Rate with sequence setup is something that helped me to understand better about what's working compared to other products

What is your favorite aspect of this product?

Campaign Setup

What do you dislike most about this product?

It could have resisted the emails not to be sent, when the daily limit is done

What recommendations would you give to someone considering this product?

Good Email automation tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yesware

What is Yesware?

Company Details

Need Assistance?

Awards & Recognition

Yesware Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+62 Net Emotional Footprint

How much do users love Yesware?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Yesware Reviews

Dave C.

A solid tool in the Outreach Toolbox

Likeliness to Recommend

Pros

Vadym B.

There is no better Outlook email tracking tool

Likeliness to Recommend

Pros

Siddiq K.

Great Product, Best for SMB fims

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Conversation Coaching

Dialer Integration

Next-Best-Action Recommendations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness