WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.0 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Management Interface

83

Standard Templates

83

Social Media Integration

83

Digital Asset Management

82

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Raj P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Excellent product, cheap price and easy to use.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress provides really easy drag and drop features that any non-techy can easily use and create a blog or website.

What is your favorite aspect of this product?

It's super easy to use!

What do you dislike most about this product?

I like it most, but I would like take a peek on WordPress self hosted platform as well.

What recommendations would you give to someone considering this product?

Yes, go for it. Super cheap and simple to implement and use.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Good price point, easy to use, very customizable!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John U.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

Great product and simple to use!

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Simple to use! Great look

What is your favorite aspect of this product?

Easy to blog with

What do you dislike most about this product?

Really nothing

What recommendations would you give to someone considering this product?

This is very reliable and simple product to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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