Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.1 /10

576 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 90%
Conflict Resolution:: 93%
Strategy & Innovation:: 90%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Trustworthy
Respectful
Fair

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

lewis m.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Managed Convenience at the Cost of Control

Likeliness to Recommend

6 /10

What differentiates WordPress.com from other similar products?

WordPress.com is perfect if you want a website that runs itself. Automatically handles all the technical stuff like updates, security, and backups, so you can just focus on the content. The Gutenberg editor is user friendly making it easy for non techies to publish without any issues.

What is your favorite aspect of this product?

My favorite thing about WordPress is how it takes the headaches out of maintenance for non-technical users. The automatic updates, backups, and built-in security mean small business owners can finally stop worrying about their site.

What do you dislike most about this product?

Limited customization. if you need plugins for custom functionality or server control you'll have to Pay up or hit a wall. "Developer handcuffs"

What recommendations would you give to someone considering this product?

If you just need a simple, no-fuss website and don't mind paying extra for plugins, WordPress.com works fine. But if you're a developer or think your site might grow, you'll quickly hit its limits.

Pros

Trustworthy
Saves Time
Fair
Acts with Integrity

Kingsley O.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Reviews from a Satisfied user.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Availability of already established templates, Making it very easy for starters to navigate through the site.

What is your favorite aspect of this product?

Templates and customization

What do you dislike most about this product?

Need for frequent updates

What recommendations would you give to someone considering this product?

Choose WordPress for easy site creation and customization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jishan K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Features, Pros, Cons, and Recommendations

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is a hosted service, meaning you don't need to install or manage any software, unlike self-hosted platforms like WordPress.org.

What is your favorite aspect of this product?

Like platforms such as Wix and Squarespace, WordPress.com offers an intuitive interface suitable for beginners

What do you dislike most about this product?

Access to plugins and themes is restricted on lower-tier plans, limiting customization options.

What recommendations would you give to someone considering this product?

WordPress.com is ideal for users seeking a hassle-free, secure, and supported platform to create a website without delving into technical aspects.

Pros

Reliable
Efficient Service
Acts with Integrity
Transparent

Cons

Less Performance Enhancing
Leverages Incumbent Status

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

lewis m.

Managed Convenience at the Cost of Control

Likeliness to Recommend

Pros

Kingsley O.

Reviews from a Satisfied user.

Likeliness to Recommend

Pros

Jishan K.

Features, Pros, Cons, and Recommendations

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support