WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.8 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Social Media Integration

83

Management Interface

83

Standard Templates

83

Analytics and Reporting

82

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

82

Usability and Intuitiveness

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Easy to bild a site with WordPress.com

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexandre C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2020

Web Builder like a Pro!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

A lot of theme options available to build the webpage, plus easiness of installing and implementing plugins.

What is your favorite aspect of this product?

Customization and responsiveness.

What do you dislike most about this product?

Rarely updating the free theme options. I preferred to see new theme at least quarterly.

What recommendations would you give to someone considering this product?

For small to medium businesses looking for web builder that is easy to maintain and manage without coding, this is the best option for you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Radcliffe B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Good website builder system

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

There are many similar or similar services that provide a type of website construction in a very poor way, that is, very limited, very simple, of poor quality, even very slow and with a heavily used or quite visually unpleasant template. WordPress.com offers you many very nice and stable templates and designs, and at a good price.

What is your favorite aspect of this product?

Beyond being able to achieve what I want, what I like the most is that I can have a support to whom I can ask any questions and that it is very stable when operating within the platform, quite neat and very fast the menu and its saves as well they are very reliable.

What do you dislike most about this product?

About this service I can say that there are some things that seem expensive to me, but this does not mean that they are bad, it is simply my opinion. It is up to each person to see what each service looks like. What strikes me is that everything must be paid for, even most of the plugins are paid. Although they are mostly accessible.

What recommendations would you give to someone considering this product?

I would recommend using it if you have the money available to do it, you will not regret it, its system is very good, very easy to learn to use and quite intuitive for the user, apart from having a very capable technical support and very informed of the service they offer to the public, being able to thus help in many doubts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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