Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.0 /10

513 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Performance Enhancing
Fair
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Dhruvi J.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Good tool for making website easily

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress has a big community than other platform. It has lots of plugins which are easy to install and customization in our site can be done through that plugins.

What is your favorite aspect of this product?

Plugins are free to use in our size. There are video tutorials and documentation is good enough to learn and make the website. We can make the website with using of the single code by WordPress.

What do you dislike most about this product?

It takes more than regular time to load the WordPress site. Some themes and plugins are too expensive for small organizations.

What recommendations would you give to someone considering this product?

It is recommend to use WordPress to make website easily and faster due to many inbuilt plugins are there in WordPress which make easy to build. There are many tutorials are there to learn WordPress.

Pros

Unique Features
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Jared S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Unrestricted web construction

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

As is already known and well known, it is not the only platform that builds web pages, in fact, it is one among millions and millions of similar sites, but this web page differs in that its quality is one of the best and its variety of plugins and Templates is very extensive which makes the platform a total success and what technical support is not the best is currently in its field, normally this type of detail makes the platforms rise like foam and these to place competition should keep an eye out and take the lead from wordpress.com.

What is your favorite aspect of this product?

The ease in which I can edit a website is quite excellent and from what seems extraordinary to me that this platform exists, wordpress.com has no limitation when editing a template or web page in fact it is one of the best and without so much problem and without as many errors as other platforms, fabrics that I used previously tend to be constantly updated, which indicates that it corrects many errors that appear over time and this is something that spoke very well of the platform

What do you dislike most about this product?

I would like there to be templates and plugins for free in some cases not in all, I would also like to be able to associate my Telegram account and be able to edit From there, that is, I had a menu where I can access Wordpress.com Or on the contrary where you can save you can do Telegram . Because things would be much easier for me. When working and coordinating with a client or something similar, the platform is fine and I am happy with it.

What recommendations would you give to someone considering this product?

If you have had the opportunity to use a page or web developer platform, you should give Wordpress.com the opportunity because it is very versatile, very fast and very easy to use, there are also many tutorials on my internet that could help us if we do not know something simple We also have technical support that can solve any problem that arises from now on, always Wordpress.com because it is one of the best at its job.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Mehrab W.

Role: Vendor Management
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and user friendly

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

lots of plugin to choose from

What is your favorite aspect of this product?

easy to use.

What do you dislike most about this product?

lack of support

What recommendations would you give to someone considering this product?

You can buy this if you are planing to build a website. It will make your life easier and save you lots of time in coding.

Pros

Efficient Service
Reliable
Saves Time
Respectful

Cons

Commodity Features
Less Caring
Vendor Friendly Policies

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Content Marketing

WordPress.com Reviews

Dhruvi J.

Good tool for making website easily

Likeliness to Recommend

Pros

Jared S.

Unrestricted web construction

Likeliness to Recommend

Pros

Mehrab W.

Easy to use and user friendly

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Web Publishing Capabilities

Content Repository

E-Commerce Integration

Management Interface

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Translation Facilitation

Content Security

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support