Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.1 /10

585 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 90%
Conflict Resolution:: 93%
Strategy & Innovation:: 90%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

8% Neutral

91% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Muheet I.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Designing new websites for my clients.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The main difference is that Wordpress contains better tools to boost website creation, plus it has greater compatibility with more pre-designed themes, which ensures that we create websites with varied designs for our cleints. Wordpress also has better data storage, which is much more secure than other platforms.

What is your favorite aspect of this product?

I really liked the compatibility and acceess that the Plugin store has, this allows for adding more essential funtions for the operation of websites and allows for adding additional functions to the Wordpress tool. Wordpress stores backups every minute, which guarantees that all changes generated in the entire website are saved. Wordpress allows you to more easily manage sections of a website, adding blog entries, new pages, new list of team members and much more.

What do you dislike most about this product?

The Wordpress tool blocks user access if a malicious file is detected in the database, and you will not be able to access the tool until you reset it to factory settings. Sometimes changes to a website are not visible instantly, and for this you have to clear the cache stored in the tool, to see the changes in real time.

What recommendations would you give to someone considering this product?

I recommend properly scanning each file you upload to the Wordpress website database, since if a malicious file gets in, the only way to remove it is by resetting the entire database and deleting all the files.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

karan b.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

10/10 Tool For Website Creation

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is very easy to use website creation tool and what differentiate is if a person want to crate a decent website just to showcase its products they can do it without purchasing a premium plan every time

What is your favorite aspect of this product?

it has very cool and useful plugins for every work or task you are planning to implement in your website it can fulfill every need of a business owner.

What do you dislike most about this product?

I don't have anything to dislike about this product but sometimes every useful tool is paid so try to make it more affordable for us

What recommendations would you give to someone considering this product?

WordPress is a very great tool for every type of websites and the best part is if you are not having any experience in coding or anything you can use templates for creating creative website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dimple A.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Effortless Website Building

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out for its user-friendly interface and versatility. It offers a wide range of customizable themes and blocks, making it easy for anyone to create a unique site.

What is your favorite aspect of this product?

My favorite aspect of WordPress.com is its ease of use. You can create and customize a beautiful website quickly, even if you have no technical skills.

What do you dislike most about this product?

The main drawback of WordPress.com is its limited customization options on lower plans.

What recommendations would you give to someone considering this product?

Start with a free plan to explore the features, then upgrade if you need more customization options, and utilize community support for help!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Muheet I.

Designing new websites for my clients.

Likeliness to Recommend

Pros

karan b.

10/10 Tool For Website Creation

Likeliness to Recommend

Pros

Dimple A.

Effortless Website Building

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support